Cummins

Software Engineer Senior - ServiceNow

Cummins$110K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6-10 years of enterprise application development experience
  • 4-6 years of advanced ServiceNow development (HRSD and/or CSM)
  • Strong expertise in JavaScript and Glide APIs
  • Proven experience in delivering complex automation solutions in Agile environments
  • ServiceNow certifications (CSA, CAD) required

Responsibilities

  • Deliver enterprise-scale ServiceNow solutions across HR, Legal, and Finance
  • Design scalable frameworks that optimize performance and standardization
  • Develop analytics to measure automation impact and operational KPIs
  • Implement AI-driven solutions like Now Assist and predictive workflows
  • Own end-to-end delivery from design to deployment and support
  • Translate functional requirements into technical designs and user stories
  • Architect complex integrations using REST/SOAP APIs and middleware

Benefits

  • Opportunities for professional development and continuous learning
  • Potential for ownership of projects and technical leadership roles
  • Exposure to advanced technologies and innovative solutions
  • Collaborative work environment focusing on team agility and improvement
  • Supportive culture that values diverse perspectives and ideas
Full Job Description
Job Description

We are looking for a talented Software Engineer Senior- Service Now to join our team specializing in Systems/Information Technology for our Corporate organization in Columbus, IN.

In this role, you will make an impact in the following ways:
  • Deliver high-quality software solutions by deeply understanding user needs, analyzing system flows, and resolving problem areas throughout the full software development lifecycle.
  • Create clarity and alignment through well-structured documentation, flowcharts, technical layouts, and solution demonstrations that support seamless implementation.
  • Drive technical feasibility and innovation by evaluating requirements, defining problems accurately, and proposing effective, scalable solution designs.
  • Translate business needs into smart tools by designing systems, specifications, and standards that enable teams to work more efficiently and make informed decisions.
  • Advance the organization's technical capabilities by recommending modern development tools, leveraging open-source technologies, and actively participating in professional learning.
  • Strengthen application performance and security by analyzing issues, identifying improvements, protecting confidential data, and refining processes and procedures.
  • Ensure architectural integrity by defining application interfaces, articulating nonfunctional requirements, and applying architectural and testing standards across solutions.
  • Promote Built-In Quality and team agility by guiding teams toward modern mindsets, supporting decentralized decision-making, and fostering continuous improvement in development practices.


Responsibilities

To be successful in this role you will need the following:
  • Security & Compliance Principles - Applies standards, tools, and best practices to embed security, privacy, and compliance into the design/build/test/operate lifecycle for products, services, apps, systems, software, and configurations-balancing protection, efficiency, and cost.
  • Programming Principles - Applies programming languages, frameworks, and patterns to design, write, configure, test, and maintain software/solutions/systems that are efficient, secure, scalable, and reliable.
  • Data Principles - Governs, models, secures, implements, and observes data flows to ensure integrity, quality, and compliance-enabling trusted, scalable, cost-conscious data use.
  • Modern Development Practices - Applies modern engineering practices and tools-such as Agile/DevSecOps, CI/CD, automated testing, and infrastructure as code-to accelerate delivery, improve quality, and reduce risk across the SDLC.
  • Solution Design - Translate business requirements into integrated designs, architectures, patterns, and system interactions that deliver customer value and align with enterprise standards and subject-matter platforms.
  • Demonstrating Mastery - Maintains essential knowledge and proficiency in relevant domains, tools, technologies, methodologies, or frameworks through targeted credentials and rigorous proficiency, future-proofing organizational skills against strategic needs.
  • Strategic and Innovative Thinking - Evaluates business and technology trends, anticipates future needs, develops creative approaches, and frames innovations to shape strategy and create durable value with cost-aware innovation.
  • Technical Passion & Drive - Models curiosity and excitement for technology by self-initiating continuous development, experimenting with emerging technologies, and identifying insertion opportunities that accelerate business performance.
  • Driving Effective Outcomes - Takes ownership, acts with urgency, and initiates action to turn goals into clear plans, decisions, guardrails, and cadences while navigating ambiguity and change to drive momentum and deliver consistent results.
  • Engaging with Impact - Communicates with clarity and purpose to align stakeholders, foster collaboration, build trust, and influence coordinated action across teams and functions to accelerate outcomes.
  • Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.
  • Ensuring Customer Success - Embraces a customer-first mindset to deliver outcomes by linking customer needs and business priorities to aligned solutions, delivery, adoption, satisfaction, and realized value through sustained engagement that builds partnership and trust.


Education, Licenses, Certifications:
  • College, university, or equivalent degree in Computer Science, Engineering, or related subject, or relevant equivalent experience required.
  • This position may require licensing for compliance with export controls or sanctions regulations.


Experience:

Experience working as a software engineer with the following knowledge and experiences are preferred:
  • Working in Agile environments;
  • Fundamental IT technical skill sets;
  • Taking a system from coping requirements through actual launch of the system;
  • Communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines;
  • Professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations.


Qualifications

Core Responsibilities (Unique to the Role)
  • Lead design and development of enterprise-scale ServiceNow solutions across HR, Legal, and Finance, including AI-driven automation and complex system integrations
  • Design scalable, upgrade-safe frameworks and reusable components that drive automation, performance optimization, and standardization across corporate services
  • Develop advanced reporting, dashboards, and analytics to measure automation impact, case trends, performance metrics, and operational KPIs
  • Design and implement AI-powered solutions such as Now Assist, AI Agents, intelligent case classification, and predictive workflow automation
  • Own end-to-end technical delivery from solution design through deployment, testing, and production support
  • Drive hands-on development by translating functional requirements into ServiceNow technical designs and user stories, delivering scalable, high-quality solutions on time.
  • Architect and implement complex integrations using REST/SOAP APIs, IntegrationHub, and enterprise middleware
  • Drive platform best practices including code quality, DevOps alignment, governance adherence, and upgrade readiness
  • Provide ServiceNow technical leadership within the Business Service Delivery PowerCell, mentoring developers and influencing long-term product strategy
  • Partner with Product and Architecture teams to translate business transformation initiatives into scalable technical solutions


Required Skills, Education, and Experience
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or related technical field
  • 6-10+ years of enterprise application development experience, including 4-6+ years of advanced ServiceNow development (HRSD and/or CSM)
  • Strong expertise in JavaScript, Glide APIs, Flow Designer, IntegrationHub, and REST/SOAP API integrations
  • Proven experience delivering complex, cross-functional automation solutions in large-scale, Agile enterprise environments
  • ServiceNow certifications (CSA, CAD)


Preferred (Nice to Have)
  • ServiceNow certifications (CIS - HRSD or CSM preferred)
  • Experience implementing AI-powered capabilities (Now Assist, AI Agents) and integrating with enterprise platforms such as Oracle HCM or Finance systems


About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ

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