Job Description:Parsons is seeking an
Software Engineer I to support our C2TI2 program. This role focuses on troubleshooting and resolving software and setup issues for field engineers, technicians, and customers, ensuring mission-critical systems remain operational and effective in demanding environments.
What You'll Be DoingSoftware Troubleshooting & Field Support- Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers
- Diagnose issues in deployed or test environments and implement corrective actions to restore functionality
- Support configuration, installation, and setup of C2TI2 software components as needed
Workarounds, Resolution & Escalation- Create workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion
- Track, document, and communicate issue status and resolution to stakeholders
- Escalate urgent or complex problems requiring more in-depth knowledge to appropriate internal resources (e.g., senior engineers, developers, or systems engineers)
Operational Support & General Engineering Tasks- Apply standard concepts, practices, and procedures within the software engineering and C2TI2 support domain
- Perform a variety of technical tasks under general supervision, contributing to operational readiness and system reliability
- Use a degree of creativity and latitude to solve problems and improve processes, workflows, and support procedures
- Collaborate with cross-functional teams to feed field findings back into development and testing for continuous improvement
What Required Skills You'll BringEducation- Bachelor's degree in Computer Science, Electronics Engineering, or other engineering or technical discipline is required with 2 years of experience
OR - 4 years of additional relevant experience may be substituted for education
Experience- Experience troubleshooting software and setup errors in operational, field, or test environments
- Experience supporting engineers, technicians, or customers with technical issue resolution
- Familiarity with standard concepts, practices, and procedures in software engineering or technical support
- Experience performing a variety of tasks under general supervision, with demonstrated ability to plan and accomplish goals using judgment and creativity
Technical Competencies- Ability to analyze logs, error conditions, and configurations to identify root causes of software issues
- Familiarity with one or more programming or scripting languages (e.g., Python, Bash, PowerShell, etc.) for troubleshooting and automation
- Experience with ticketing/issue tracking systems and documentation of steps taken to resolve issues
- Strong communication skills for explaining technical issues and solutions to non-specialist users and stakeholders
Security & Citizenship- Must be a US Citizen
- SECRET security clearance
What Desired Skills You'll BringAdvanced Education & Certifications- Bachelor's or higher degree in Computer Science, Computer Engineering, or related discipline
- Relevant certifications in support engineering, IT service management (e.g., ITIL), or related areas
Specialized Experience- Experience supporting DoD, defense, or C2TI2-related software systems in field or test environments
- Experience working with mission-critical or real-time systems where timely resolution of issues is essential
Additional Technical Skills- Familiarity with remote support tools, logging/monitoring tools, and configuration management practices
- Exposure to Agile or DevSecOps environments and feedback cycles from field to development
Security Clearance Requirement:An active Secret security clearance is required for this position.
This position is part of our Federal Solutions team.
The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now.
Salary Range: $74,800.00 - $130,900.00
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!
