Position OverviewAs a(n) Software Engineer Lead within PNC's Site Reliability Technology Engineering organization, you will be based in either; Pittsburgh, PA, Dallas, TX or Strongsville, OH.
As a Software Engineer Lead at PNC you support the reliability, performance, and availability of PNC’s enterprise technology platforms. This role applies deeper technical knowledge to troubleshoot issues, improve monitoring, and contribute to automation and operational excellence within a production environment.
Responsibilities
Monitor system health, performance, and availability using observability tools (logs, metrics, dashboards)
Perform advanced troubleshooting across infrastructure, applications, and servers (Linux/Windows)
Execute and improve operational procedures, system checks, and production support processes
Develop and maintain automation scripts to improve efficiency and reduce manual effort
Contribute to dashboards, alert tuning, and monitoring enhancements
Document incidents, root cause findings, and runbooks
Partner with engineering and SRE teams to improve system reliability and stability
Qualifications:
- Working knowledge of Linux and Windows Server administration
- Strong troubleshooting and root cause analysis skills (logs, system - - performance, networking basics)
- Experience supporting production environments / IT operations
- Strong analytical, problem-solving, and communication skills
- Ability to work independently and mentor junior team members
Preferred Qualifications:
- Experience with observability / monitoring tools (Elastic, Dynatrace)
- Hands-on scripting experience (PowerShell required; Python preferred)
- Familiarity with automation and operational tooling
- Experience with cloud platforms (AWS, Azure)
- Understanding of SRE principles, incident management, and reliability engineering
Key Skills: Linux, Windows Server, PowerShell, Python, troubleshooting, observability, monitoring, Elastic, Dynatrace, automation, scripting, cloud (AWS, Azure), system administration, logs, metrics, dashboards, SRE, reliability engineering
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description- Creates and leads the technical design and development of software solutions.
- Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required.
- Facilitates complex problem resolution.
- Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software.
- Applies modern principles, methodologies and tools to advance business initiatives and capabilities.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Mentorship, Process Improvements, Release Management, Software Solutions, Team Leadership, User Experience (UX) Design
CompetenciesApplication Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting
Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.
Equal Employment Opportunity (EEO)
