Software Engineer - JavaScript SDK

Userpilot

$90K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of strong JavaScript experience, particularly with DOM APIs.
  • Experience maintaining production frontend SDKs or client-side libraries.
  • Solid understanding of frontend build tools like Webpack, Babel, and ESLint.
  • Proficient in debugging across various browsers and complex web environments.
  • Experience with CI/CD and GitHub Actions for release automation.
  • Demonstrates a strong ownership mindset in issue triage and repository health.

Responsibilities

  • Oversee day-to-day maintenance of the SDK repository including code reviews and bug fixes.
  • Enhance the SDK build system using modern tools such as Webpack and Babel.
  • Manage complete SDK build processes, including versioning and release validation.
  • Improve SDK reliability under various customer environments and browser constraints.
  • Monitor runtime performance to ensure a lightweight, efficient SDK.
  • Maintain CI/CD workflows and collaborate with testing teams for quality assurance.
  • Create and update clear technical documentation for SDK usage and maintenance.

Benefits

  • Collaborative work environment with cross-team collaborations.
  • Opportunity to manage significant aspects of SDK reliability and performance.
  • Engagement with a team focused on innovation in client-side functionality.
  • Access to modern tools and technologies in frontend development.
  • Clear pathways for transparent communication and documentation practices.
Full Job Description
The Role

We are looking for a senior frontend or SDK engineer to work on our browser-based Userpilot SDK repository. This person will be responsible for the reliability, performance, release process, and long-term maintainability of the JavaScript SDK that powers in-app experiences, surveys, autocapture, session recording, checklists, resource centers, and related client-side functionality.

Responsibilities
  • Own day-to-day maintenance of the SDK repository, including bug fixes, feature support, code reviews, dependency updates, and release readiness.
  • Maintain and improve the SDK build system using Webpack, Babel, ESLint, and related tooling.
  • Manage SDK builds, including versioning, CDN/S3 upload workflows, Cloudflare cache purging, and release validation.
  • Improve SDK reliability across customer environments, including iframes, CSP constraints, browser compatibility, DOM mutation behavior, and third-party app edge cases.
  • Monitor bundle size and runtime performance, and use bundle analysis to keep the SDK lightweight.
  • Maintain CI/CD workflows and coordinate with the separate end-to-end Cypress test suite.
  • Maintain clear technical documentation for local development, release steps, debugging, and SDK architecture.
  • Collaborate with product, backend, QA, customer success, and support teams to triage production issues and deliver SDK improvements safely.


Required Skills
  • Strong JavaScript experience, especially browser runtime behavior and DOM APIs.
  • Experience maintaining production frontend SDKs, widgets, embeds, tracking scripts, or similar client-side libraries.
  • Solid understanding of Webpack, Babel, npm, ESLint, and modern frontend build pipelines.
  • Comfortable debugging issues across browsers, iframes, customer websites, CSP policies, network conditions, and asynchronous script loading.
  • Experience with CI/CD, GitHub Actions, release automation, and deployment workflows.
  • Strong ownership mindset: able to triage issues, prioritize risk, communicate clearly, and keep the repo healthy over time.


Nice To Have
  • Experience with session replay or analytics tooling, especially rrweb.
  • Experience with CDN-hosted JavaScript SDKs and cache invalidation strategies.
  • Familiarity with Cypress or browser-based end-to-end testing.
  • Experience modernizing JavaScript codebases incrementally.
  • Knowledge of privacy, masking, consent, and data collection concerns for client-side SDKs.


Success Looks Like
  • SDK releases are predictable, tested, and low-risk.
  • Production bugs are triaged quickly and fixed with minimal regressions.
  • Build and release documentation is clear enough for other engineers to follow.
  • Bundle size, browser compatibility, and runtime performance are actively managed.
  • The repository becomes easier to understand, test, and evolve over time.

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