Truist Financial

Software Engineer III - ServiceNow

Truist Financial$90K — $120K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s Degree plus 6-10 years of software engineering experience or equivalent training.
  • In-depth knowledge of information systems with a focus on best practices.
  • Strong understanding of IT business processes and competitive strategies.
  • Proven skills in project planning and complex problem-solving.
  • Ability to mentor junior team members and communicate complex information effectively.

Responsibilities

  • Develop and implement complex software solutions with significant system integrations.
  • Customize coding and execute software integration based on client needs.
  • Maintain adherence to industry standards and provide technical consultation.
  • Conduct unit testing to ensure code quality and functionality.
  • Devise solutions for complex technical challenges considering system constraints.
  • Provide technical peer reviews and ensure QA standards are met.
  • Act as an Agile champion, delivering high-quality software and engaging in continuous user story refinement.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Life and disability insurance coverage.
  • 401k plan with company match.
  • Paid vacation and sick days, along with paid holidays.
  • Potential eligibility for defined benefit pension plan and stock options.
Full Job Description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Software Engineer will deliver highly complex solutions with significant system linkages, dependencies, associated risk. Lead and perform development efforts such as analysis, design, coding/creating, and testing.

This teammate brings expertise in ServiceNow products, services, development, bugs, fix defects, perform code reviews to ensure that the quality bar is being met regarding coding standards, integration, extensibility, and security. Specialty in ServiceNow's ITSM and Mobile products.

In this role you will build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.). Work with the product owners to understand detailed requirements. Help design and implement new products and features while also enhancing the existing product suite used by multiple business lines.

Day-to-day will involve review, development, testing, defect remediation and implementation of application specific development requests. You will partner with platform architecture, product owners, and business partners for technical designs and technical implementation to ensure use cases are met in the most effective manner for the underlying ServiceNow platform. Provide request review and feedback to product owners including estimated work effort, dependencies and sustainability during prioritization meetings aligning to Truist’s mission and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1. Participate in testing, implementation, maintenance, and escalated support of Truist's most complex solutions.

2. Development includes but is not limited to customized coding, software integration, analysis, configuring solutions, or use tools pertinent to the area, project, or system to configure or generate a solution.

3. Ensure adherence to company and industry standards. Provides technical consultation on extremely challenging or unusual situations.

4. Write and run unit tests.

5. Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

6. Use sophisticated analytical thought to exercise judgment and identify innovative solutions.

7. Complete technical peer review of teammates development efforts, ensuring work is compliant and meets all QA and best practices.

8. Does not have management responsibilities.  This position serves as the technical expert on the team and is often the strongest engineer, answering and solving the most complex, unusual issues, but does not have the skills nor the interest in management.  Therefore, in the technical industry and many companies, this position is often aligned at the same level as an entry level manager.  This creates a career path for an individual contributor to remain as an individual contributor and does not have to seek a management role for promotion/pay. 

9. In an Agile environment: Act as an Agile champion.  Responsible for delivering high quality working software and automating manual/reusable tasks working directly, and consulting with, the business from the beginning of the design work. Leverage continuous engineering practices to deliver business value regarding effectiveness of the design. Actively participate in refining user stories. Responsible for development and developing unit testing, and supporting integration and functional testing. Responsible for providing warranty support and providing knowledge transfer to production support. Develop code in accordance with the acceptance criteria established by the Product Owner.

QUALIFICATIONS
Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience

2. In-depth knowledge in information systems and ability to identify, apply, and implement best practices
3. Understanding of key business processes and competitive strategies related to the IT function
4. Ability to plan and manage projects and solve complex problems by applying best practices
5. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

Preferred Qualifications

1. Master’s degree and ten+ years of experience or an equivalent combination of education and work experience

2. Knowledge of ServiceNow supporting specific applications, technology platforms, programming languages, systems, or business segments
3. Banking or financial services experience. Knowledge of one or more of the following: Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills
4. Professional experience building high-quality apps or services from the ground up and scaling at an enterprise level
5. Experience with Open Source tools and frameworks
6. Experience with cloud technologies, such as AWS, Azure, or GCP
7. Strong understanding of SOA and/or Open API methodologies and service architectures
8. Experience using web servers, application containers, caching technologies
9. Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)
10. Experience with messaging systems (i.e., MQ and JMS)
11. Experience with build tools, such as Git, Maven, and Jenkins. Proven ability to write comprehensive unit and integration tests

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)     
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding 
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

About Truist Financial

Truist Financial Careers

Join the dynamic team at Truist Financial, a leader in the financial services sector, and propel your career to new heights. At Truist Financial, we offer more than just job opportunities; we provide a platform for professional growth and innovation in an environment that values diversity and leadership.

Why Truist Financial?

At Truist Financial, we are committed to building a diverse and inclusive workplace where every team member is empowered to contribute their unique skills and perspectives. We believe that our strength lies in our diversity, and we are dedicated to fostering a culture that embraces the differences that make each of us unique.

Explore a World of Opportunities

Whether you're seeking your first internship or a seasoned professional looking to advance your career, Truist Financial offers a range of employment opportunities across various disciplines. Our team is growing, and we are constantly looking for talented individuals who are eager to make an impact.

Innovate and Lead

Join us and be part of a culture of innovation where your ideas can help shape the future of banking. At Truist Financial, you’ll work alongside industry leaders and have access to cutting-edge resources that foster continuous professional development and innovation.

Develop Your Career

Truist Financial is deeply invested in the career progression of our employees. We offer robust training programs, including leadership development and diversity training, to ensure you have the tools needed to succeed. Our commitment to your growth is reflected in our comprehensive benefits package, designed to support you both professionally and personally.

Networking and Professional Development

Enhance your professional network and connect with like-minded colleagues through our various networking events and community engagement initiatives. At Truist Financial, we believe in the power of connections and the impact they can have on your career.

Join Our Team

Ready to take the next step in your career? Explore the current job openings at Truist Financial. We are hiring across multiple departments, looking for passionate, curious, and innovative individuals to join our team. Check out our available positions and find the one that best matches your skills and interests.

Prepare for Your Interview

Make a great first impression. Visit our Careers page for tips on how to craft a compelling resume and succeed in your interview at Truist Financial. We are excited to see how you can contribute to our team and help us drive the future of banking.

Stay Connected

Don’t miss out on future opportunities or insights into our company culture and industry trends. Subscribe to our job alert emails and stay informed about new positions and career tips directly from our professionals. At Truist Financial, we’re not just offering jobs; we’re building careers. Join us and discover how you can make a difference and fuel your future.

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Learn more about Truist Financial
Size
50,283 employees
Market Cap
$56.6 billion
Industry
5 Year Trend
+14.3%
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