Uber

Software Engineer II

Uber$171K — $190K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science or related field
  • Experience in scalable system architecture design
  • Expertise in production-quality services and deployment practices
  • Proficient in microservice designs and API development (gRPC or REST)
  • Strong skills in logging, monitoring, and performance tuning
  • Familiarity with version control systems, especially Git
  • Solid understanding of software design principles and data structures

Responsibilities

  • Develop scalable and reliable chatbots for Uber's customer support
  • Lead migration from NLP-based chatbots to GenAI-based chatbots
  • Enhance existing GenAI chatbots with new features and capabilities
  • Collaborate with cross-functional teams to gather requirements
  • Drive consensus for technical changes within the engineering ecosystem
  • Implement extensible and maintainable changes for improved support experiences
  • Communicate technical designs effectively and contribute to documentation

Benefits

  • Participation in Uber's bonus program
  • Potential for equity awards
  • Eligibility for 401(k) plan
  • Comprehensive benefits package available
Full Job Description
About the Role

We are seeking a strong and passionate software engineer with experience in building chatbots. You will be responsible for creating scalable, reliable, manageable chatbots that deliver on conversational requirements at Uber by bringing together LLM prompts and Assistant building platforms at Uber. You will be owning customer facing chatbots that impact the support experience of millions of customers. You will also be leading the NLP based chatbot to GenAI based chatbot migrations as well as augmenting the existing GenAI chatbots with new features and capabilities. Your responsibility will include identifying required changes across Uber's engineering ecosystem, collaborating with engineering teams, driving consensus, implementing extensible, maintainable changes required to build state-of-the-art support experiences.

We are looking for someone who has passion for designing and driving large projects from inception to production. The right person will work with stakeholders, product managers, scientists, partner engineering teams to gather requirements and translate them into a platform feature. Must be a great communicator, team player, and a technical powerhouse.

Basic Qualifications

1. Bachelors Degree, or above, in Comp Science or related field

2. Scalable system architecture design

3. Production-quality services, deployment, monitoring, and reliability.

4. Microservice designs, gRPC or REST API development

5. Ability to decompose complex business problems into clean, extensible, performant services and systems

6. Logging, monitoring, performance troubleshooting and tuning experience

7. Excellent problem-solving skills and the ability to work in a collaborative team environment

8. Comfortable in navigating multi-disciplinary teams with respect

9. Focus on code quality in terms of coverage, code reviews

10. Excellent technical writing skills to communicate design, requirements, flows, architecture

11. Fluent in one of these programming languages: Golang, Scala, Java,

12. Comfortable in one of these scripting languages: Javascript, python

13. Solid understanding of algorithms, data structures, and software design principles.

14. Experience with version control systems such as Git.

Preferred Qualifications

1. Experience in machine learning, GenAI, or LLM technologies.

2. Experience with building conversational assistants

3. Dialog management systems like Google Dialogflow, Amazon Alexa

4. Familiarity with large scale distributed systems like Kafka and cloud platforms like AWS, GCP, or Azure.

5. Familiarity with communication channel interfaces eg: WhatsApp, SMS, slack

For Sunnyvale, CA-based roles: The base salary range for this role is USD$171,000 per year - USD$190,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link [https://jobs.uber.com/en/benefits](https://jobs.uber.com/en/benefits).

About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

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