Microsoft

Software Engineer II

Microsoft$102K — $202K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Computer Science or related field with 2+ years of coding experience in languages like C, C++, C#, Java, JavaScript, or Python.
  • Master's Degree in Computer Science or related field with 3+ years of coding experience (preferred).
  • Strong knowledge of distributed systems and Windows technologies is valuable.
  • Familiarity with secure engineering practices and privacy compliance is a plus.
  • Ability to meet security screening requirements upon hiring and biennially thereafter.

Responsibilities

  • Design, implement, test, deploy, and maintain features for Remote Help clients and web services.
  • Contribute to service architecture and integration across remote assistance and identity systems.
  • Enhance remote session features like screen sharing and connectivity experiences.
  • Implement secure authentication using Microsoft services and role-based access controls.
  • Collaborate with various teams to ensure reliable customer experiences on Windows and macOS.
  • Improve product quality through automated testing and performance monitoring.
  • Analyze service health trends using telemetry and customer insights.

Benefits

  • Health, wellness, and time-off programs are available.
  • Professional development and career advancement opportunities are supported.
  • Flexible work arrangements and support for remote work are provided.
  • Participation in wellness initiatives and other employee support programs.
Full Job Description
Overview

The Remote Help team within Windows Servicing and Delivery (WSD) builds secure, reliable, and accessible remote assistance solutions that enable organizations to support users across Windows and macOS. Our services help millions of customers stay connected, productive, and supported through Remote Help and Quick Assist experiences that span client applications, cloud services, identity systems, and real-time communication technologies.

As a Software Engineer II, you will work across the full stack, contributing to client applications, cloud services, authentication systems, APIs, telemetry, and operational excellence. This role offers the opportunity to solve technical problems, develop expertise in distributed systems and Windows technologies, and have direct impact on customer support experiences at global scale. We're looking for an engineer who is passionate about building high-quality software, curious about learning new technologies, and excited to collaborate across teams to deliver secure and reliable customer experiences.

Responsibilities
  • Design, implement, test, deploy, and maintain features across Remote Help clients, web experiences, cloud services, APIs, and supporting infrastructure.
  • Contribute to architecture and service integration efforts across Remote Assistance services, identity systems, relay services, storage platforms, and traffic management dependencies.
  • Develop and improve remote session establishment, screen sharing, remote control, and helper-to-sharer connectivity experiences.
  • Build secure authentication and authorization capabilities using Microsoft Account, Microsoft Entra ID, Intune permissions, and role-based access controls.
  • Partner with engineers, product managers, designers, and support teams to deliver reliable and accessible customer experiences across Windows and macOS.
  • Expand automated testing, accessibility validation, telemetry, and monitoring to improve product quality and service reliability.
  • Use telemetry and customer insights to identify service health trends, improve performance, and drive data-informed engineering decisions.
  • Participate in incident response, troubleshooting, root-cause analysis, mitigation planning, and post-incident reviews to improve service resiliency.
  • Support feature flighting, deployment validation, compliance requirements, localization efforts, Store releases, and production rollouts.
  • Apply secure engineering practices and contribute to privacy, compliance, government cloud, and security initiatives.


Qualifications

Required/Minimum Qualifications:
  • Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
    • OR equivalent experience.

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:
  • Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
    • OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
    • OR equivalent experience.


#W+DJOBS

#WSDTSX

#WSD

Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

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Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

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Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ

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