American Express

Software Engineer II - Global Servicing Technology

American Express$110K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science or related field, or equivalent experience.
  • 5+ years in software development with modern practices exposure.
  • 3+ years in Java development, specifically with Vert.x and asynchronous programming.
  • Experience with NoSQL databases like Couchbase and caching systems like Redis.
  • Familiarity with Python, Big Data Technologies, and front-end technologies (React) is a plus.
  • Proficient with CI/CD tools like Git, Gradle/Maven, and GitHub Actions.
  • Strong software engineering fundamentals, especially in code quality and performance optimization.
  • Experience with AI-assisted development tools is beneficial.

Responsibilities

  • Contribute actively within an Agile development team for consistent engineering practices.
  • Design, develop, and maintain Java applications with a focus on coding and testing.
  • Develop and optimize data pipelines to boost system efficiency and scalability.
  • Collaborate with cross-functional teams for platform integration initiatives.
  • Implement and maintain CI/CD pipelines for streamlined software delivery.
  • Create automation frameworks to improve deployment processes and system stability.
  • Maintain a deep understanding of system architecture across platforms.
  • Continuously refactor code for quality and performance, applying best practices.
  • Identify innovative technologies to enhance development productivity.
  • Provide operational support to ensure application reliability and performance.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with various arrangements
  • 20+ weeks paid parental leave for all parents
  • Free access to global on-site wellness centers, depending on location
  • Free counseling support through the Healthy Minds program
  • Career development and training opportunities
Full Job Description
Job Description

The Technology organization enables and accelerates the company's growth strategies, delivering global capabilities and services in support of Amex's customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Servicing Experiences Technology (SET) organization enhances Servicing Experiences by building smarter platforms with seamless automation and AI-driven insights- empowering Colleagues and Customers alike.

Responsibilities

  • Contribute as an active member of an Agile development team, driving consistent engineering practices related to development standards, testing, documentation, and shared tooling.
  • Design, develop, and maintain high-quality Java-based applications and services, dedicating most of the time to coding, unit testing, and automated test development within sprint cycles.
  • Develop and optimize high-throughput data pipelines to improve system efficiency, reliability, and scalability.
  • Collaborate with cross-functional engineering teams and stakeholders to deliver multi-system initiatives and platform integrations.
  • Design, implement, and maintain CI/CD pipelines to support continuous integration, automated testing, and reliable software delivery.
  • Develop automation frameworks for application build, deployment, and operational processes to improve release velocity and system stability.
  • Build a deep understanding of system architecture and integrations across platforms within the supported business domain.
  • Continuously refactor and improve code quality, maintainability, and performance while applying modern software engineering best practices.
  • Identify opportunities to adopt innovative technologies, frameworks, and engineering approaches that improve developer productivity and system quality.
  • Provide operational support for applications to ensure high availability, reliability, and performance in production environments.
  • Collaborate effectively across teams to drive engineering excellence, influence technical decisions, and challenge the status quo with a continuous improvement mindset.
  • Leverage modern developer productivity tools, including Generative AI-assisted development tools, to accelerate coding, debugging, documentation, and testing while maintaining high standards of code quality and security.
  • Utilize AI-powered engineering tools to assist in code generation, test automation, documentation, and system analysis to improve engineering efficiency.


Qualifications

  • Bachelor's degree in computer science, Information Systems, Engineering, or a related technical field (or equivalent practical experience).
  • 5+ years of professional experience in software development with exposure to modern development practices.
  • At least 3 years of hands-on experience in Java development using Vert.x framework. asynchronous programming, including building scalable distributed applications.
  • Experience working with NoSQL databases such as Couchbase and In-memory cache like Redis
  • Knowledge of Python programming, Big Data Technologies, and front-end technologies such as React is a plus.
  • Hands-on experience with automated build and release management tools such as Git, Gradle/Maven, and CI/CD platforms like GitHub Actions.
  • Strong understanding of software engineering fundamentals including code quality, testing, and performance optimization.
  • Demonstrated ability to proactively identify opportunities for system improvements and technical innovation.
  • Strong communication and collaboration skills with the ability to work effectively across teams and influence technical outcomes.
  • Willingness to continuously learn and adopt new technologies, tools, and engineering practices.
  • Familiarity with AI-assisted development tools (e.g., GitHub Copilot, ChatGPT, or similar) to improve development productivity and code quality.
  • Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.


About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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