We9re looking for an experienced Software Engineer ll to work on the mobile payments solutions that will be used by tens of millions of cardholders around the world. We want someone who is super creative and enjoys solving tough problems. You should be able to come up with brilliant solutions that no one else can, and be obsessive about UI/UX design and user experience.
You9ll be part of the Digital Payments Engineering team whose mandate is to develop new products and platforms for American Express customers. Payments Engineering9s aim is to build interactive experiences at all touch points of a consumer9s journey whether before, at, or after the time of purchase. The products will range from new payment vehicles and partnerships with other payment entities to interactive web experiences.
What You9ll Do Contribute to the design and implementation of LLM-powered and agentic product features. Build and extend agentic AI workflows that reason over context, call tools, and perform actions under guidance from senior engineers. Help implement and maintain retrieval-augmented generation (RAG) pipelines over financial data, with an emphasis on correctness and safety. Contribute to shared AI infrastructure such as LLM services, orchestration components, and evaluation or monitoring tooling. Participate in operating AI systems in production, including monitoring, debugging, and improving reliability and performance. Collaborate closely with product and design partners, learning to translate customer needs into technical solutions.
Responsibilities- Technical Environment: We don9t hire to a narrow checklist, but candidates should be excited to grow in a modern, enterprise-scale engineering environment with a focus on agentic AI.
- Core engineering stack Languages: Python Cloud and infrastructure: AWS and/or GCP, Kubernetes APIs and services: REST, gRPC Distributed systems: event-driven architectures, including Kafka Agentic AI and ML
- Commercial and open-source LLMs integrated into agentic workflows Tooling for agent orchestration, retrieval-augmented generation, vector storage, and evaluation
- Schema validation and structured data handling AI-assisted development Use of AI-assisted and agentic development tools for design, implementation, testing, debugging, and refactoring
- Learning how to apply these tools responsibly while maintaining production-quality standards
- All systems are built to meet high standards for reliability, security, and auditability, reflecting the responsibility of deploying autonomous AI in a financial services environment.
Qualifications- Exposure to LLM tooling, prompt engineering, RAG, or agent frameworks through work, coursework, or personal projects. Internship or early-career experience in fintech or other regulated environments.
- Contributions to open-source projects, hackathons, or side projects related to AI or developer tooling.
- 3-5 years experience
- Bachelors Degree required
- Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones9 physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we9ll consider your location, experience, and other job-related factors.
