Position SummaryANSER is seeking a Software Engineer to support the development, maintenance, enhancement, and sustainment of biometric collection systems operating in DoD mission environments. In this role, you will troubleshoot software issues, develop patches and system enhancements, and support secure biometric data management across tactical and enterprise systems. You will collaborate with OEM vendors, field support teams, and government stakeholders to resolve software issues affecting mission-critical biometric capabilities. You will also support software testing, cybersecurity compliance, and implementation of secure development practices to protect sensitive biometric information.
Day-to-Day Responsibilities- Troubleshoot, analyze, and resolve software issues affecting biometric collection and processing systems.
- Develop software patches, updates, enhancements, and maintenance fixes for operational systems.
- Address Software Problem Reports (SPRs) and implement corrective actions for software-related issues.
- Coordinate with OEM vendors supporting BAT-A, NRTIO, and NXGBCC systems to resolve software defects and integration issues.
- Provide software engineering support to Field Support Representatives (FSRs) supporting CONUS and OCONUS operations.
- Develop and execute software test procedures, validation activities, and test reports.
- Implement secure data management, encryption, and access control measures to protect sensitive biometric data.
- Ensure software solutions comply with government cybersecurity regulations and information assurance requirements.
- Support Agile, DevOps, and DevSecOps software development and deployment activities.
- Provide operational support during non-standard work hours as required to support global mission operations and time zone differences.
Required Qualifications- Active Secret Clearance.
- Bachelor's degree in a relevant engineering discipline.
- Minimum of seven (7) years of relevant professional experience in software engineering.
- Strong foundation in software engineering principles and software lifecycle management.
- Experience supporting biometric systems from tactical collection and matching through enterprise-level multi-modal biometric storage, analysis, and processing.
- Experience troubleshooting and resolving software issues in operational or mission-critical environments.
- Knowledge of information assurance, encryption technologies, and military cybersecurity protocols.
- Experience with mobile operating systems, including Android platforms.
- Experience applying Agile, DevOps, and DevSecOps methodologies in a professional environment.
- Experience developing software test procedures, validation processes, and technical documentation.
- Strong analytical, troubleshooting, problem-solving, and communication skills.
Preferred Qualifications- Experience supporting DoD biometric systems including BAT-A, NRTIO, or NXGBCC.
- Experience supporting tactical or disconnected operational environments.
- Familiarity with secure biometric data storage, matching, and transmission standards.
- Experience coordinating with OEM vendors and external development partners.
- Experience supporting CONUS and OCONUS field operations.
- Familiarity with cloud-enabled or mobile biometric applications and architectures.
