Job Req ID: 30045Job Summary:We are seeking an experienced on-site ML/AI developer to build AI agents that help process and resolve customer support and technical tickets. You will work with software developers and cross-functional teams to improve support efficiency and reduce turnaround times.
Essential Duties and Responsibilities:- Create and maintain several end-to-end AI agent pipelines that handle high-volume customer support and technical tickets
- Connect and process data from various internal and external data sources
- Present demonstrations and updates to internal stakeholders
- Define success metrics and iterate deployed services based on production feedback
Qualifications:- Bachelor's degree in Computer Science, Mathematics, IT, or other related field (or equivalent practical experience)
- Software engineering background with experience shipping production services
- Strong proficiency in Python and ML/LLM frameworks
- Proficiency with Linux, Git, and Docker
- Experience with SQL, NoSQL, and vector databases
- Experience building and deploying production-ready systems that use large language models.
- Strong problem-solving and communication skills.
- Experience handling confidential or sensitive customer data
Preferred
- Hands-on experience with LLM tooling and agent frameworks (LangChain or similar)
- Familiarity with MLOps practices and/or model evaluation frameworks
- Experience integrating models via APIs and serving them at scale
Salary Range$90,000 - $120,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
