Job Posting Title:

Software Engineer

About this role:

Join our Agentic AI Applications team to build the next generation of Gartner’s Sales and Service Delivery enablement tools. In this role, you will help architect a sophisticated Agentic AI ecosystem designed to act as a force multiplier for our associates, moving beyond simple chatbots to create context-aware digital partners. You will drive the development of a comprehensive intelligent digital assistant capable of "connecting the dots" between client initiatives, value delivery, past engagements & interactions, and our vast library of expert research. You will engineer solutions that leverage Retrieval-Augmented Generation (RAG), multi-agent orchestration, secure intent recognition and efficient context handling—ensuring our Sales and Service teams have a powerful, intelligent interface to navigate critical business data and be more productive and effective in their client interaction preparation and follow up workflows.  

What you’ll do: 

• Architect & Build Agentic Systems: Design and implement scalable, multi-agent architectures that autonomously retrieve, synthesize, and act upon complex data sets—including client intelligence, strategic priorities, and historical engagement & Interactions logs.

• Develop Advanced RAG Pipelines: Engineer robust Retrieval-Augmented Generation (RAG) solutions that aggregate diverse business intelligence—spanning strategic client priorities, communication history, and value metrics—to ensure the AI possesses a holistic, real-time understanding of the client relationship.

• Orchestrate Complex Workflows: Build the logic that "connects the dots" across disparate systems, enabling the digital assistant to hand off tasks to specialized sub-agents or external APIs.

• Ensure Enterprise-Grade Reliability: Implement rigorous guardrails, security controls, and intent recognition layers to ensure the AI acts safely and accurately when handling sensitive data.

• Scale from Concept to Production: Lead the technical evolution of AI capabilities from experimental POCs to robust, high-availability systems, ensuring the platform scales effortlessly to support thousands of global users.

• Optimize Performance & Cost: Fine-tune LLM interactions and context window usage to balance latency, cost, and response quality, ensuring a seamless real-time experience for Sales and Service users.

• Collaborate & Mentor: Partner closely with Product Managers and Data Scientists to translate high-level business requirements into technical roadmaps, while mentoring junior engineers in best practices for AI application development.

What you’ll need: 

• 2+ years of professional software engineering experience, with a strong track record of shipping production-quality code.

• Proficiency in Python application development, including Fast API, asynchronous programming and performance optimization.

• Hands-on experience building AI applications using orchestration frameworks (specifically LangGraph or LangChain) and implementing Retrieval-Augmented Generation (RAG) using Vector Databases.

• Experience designing and deploying scalable solutions on AWS (e.g., Lambda, ECS/EKS, API Gateway, DynamoDB) and a strong background in distributed systems, APIs, microservices, container orchestration etc.

• Working knowledge of modern frontend frameworks, particularly React, with the ability to understand how backend APIs drive the user interface and an ability to collaborate effectively with Product & Design.

• Experience transitioning complex systems from "Proof of Concept" (POC) to high-availability production environments serving a large user base.

• Strong communication and collaboration skills to work effectively across time zones and global teams.

Good to have:

• LLM Tuning & Evaluation: Experience with prompt engineering strategies, evaluating LLM performance (using frameworks like RAGAS or TruLens), or fine-tuning open-source models (e.g., Llama).

• Infrastructure as Code: Familiarity with Terraform managing AWS infrastructure.

• DevOps Practices: Experience with CI/CD pipelines (e.g., Jenkins, GitHub Actions) and containerization (Docker/Kubernetes).

• Domain Knowledge: Understanding of CRM ecosystems (like Salesforce) or prior experience building tools for Sales or Customer Service teams.

• Knowledge of Java or Salesforce development

Who you are:

• Effective time management skills and ability to meet deadlines.

• Excellent communication skills for interacting with both technical and business audiences.

• Strong organization, multitasking, and prioritization abilities.

• Willingness and aptitude to embrace new technologies and rapidly master new concepts.

• Intellectual curiosity and passion for technology, with a drive to stay current with emerging trends.

• Commitment to delivering high-quality project work on time and within budget.

Don’t meet every single requirement? We encourage you to apply anyway. You might be the right candidate for this or other roles

What you will get:

• Competitive compensation.

• Limitless growth and learning opportunities.

• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact – your work will contribute directly to our strategy.

• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year.

• Extensive medical, dental insurance and vision plan.

• 401K with corporate match, immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.
  And much more!

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