Sierra Club

Software Engineer, Agent - Financial Services

Sierra Club • $90K — $130K *
Atlanta, GA 30349In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in building and scaling production systems.
  • Strong technical problem-solving skills in ambiguous environments.
  • A proactive, creative approach to overcoming challenges and shipping solutions.
  • Experience in direct customer engagement to understand needs and address problems.
  • Excellent communication skills for diverse audiences, both technical and non-technical.
  • Interest in Financial Services with knowledge of compliance requirements preferred.

Responsibilities

  • Design and deliver high-performance AI agents for production use.
  • Drive the entire Agent Development Life Cycle from pilot to deployment.
  • Collaborate with large enterprises and startups to tackle business challenges with AI solutions.
  • Influence the future evolution of SIERRA's AI platform through customer collaborations.
  • Prototype new tools and features based on client needs.

Benefits

  • Unlimited paid time off for flexible scheduling.
  • Comprehensive medical, dental, and vision insurance for employees and families.
  • Life insurance and disability benefits for added security.
  • Retirement plans available depending on country of employment.
  • Generous parental leave and fertility assistance programs.
  • Access to lunch and snacks to enhance workplace enjoyment.
  • A discretionary stipend empowering employees to prioritize what matters most.
  • Unique offerings like free alphorn lessons to promote well-being.
Full Job Description
What you'll do
  • Design and deliver production-grade AI agents: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes-they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
  • Drive the Agent Development Life Cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
  • Partner with large enterprises and cutting-edge startups: You'll work directly with leaders at some of the world's largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency.
  • Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
Example projects

These are some examples of projects that engineers on our team have worked on recently:
  • Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn
  • Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations
  • Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog!
  • Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development
  • Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers
What you'll bring
  • Experience building and scaling end-to-end production systems.
  • Strong technical problem-solving skills, especially in fast-changing, ambiguous environments.
  • A builder and tinkerer's mindset with high agency - you find creative ways to overcome obstacles and ship.
  • Comfort working directly with customers to understand their needs and solve real-world problems.
  • Excellent communication skills-clear, direct, and persuasive across technical and non-technical audiences.
  • Genuine interest in Financial Services and improving the end customer experience. Experience in financial technology, implementations at financial institutions, working inside of these institutions or familiarity with financial services security and compliance requirements (fair lending, PII handling, etc.) are a strong plus.
Even better...
  • Experience building or deploying AI/LLM systems in production
  • Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
  • Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
  • Prior experience with React, TypeScript, and/or Go
  • Previous roles where you interfaced with customers or led technical projects with external stakeholders
Our values
  • Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
  • Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
  • Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
  • Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
  • Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements.
What we offer

We want our benefits to reflect our values and offer the following to full-time employees:
  • Flexible (unlimited) paid time off
  • Medical, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits through Carrot
  • Lunch, as well as delicious snacks and coffee to keep you energized
  • Discretionary benefit stipend giving people the ability to spend where it matters most
  • Free alphorn lessons

About Sierra Club

The Sierra Club is a nonprofit organization that promotes environmental conservation. It was founded in 1892 by John Muir and is one of the oldest and largest environmental organizations in the United States. The organization has over 3.8 million members and supporters and is dedicated to protecting the planet's natural resources and wildlife. The Sierra Club engages in a variety of activities, including lobbying for environmental legislation, organizing outdoor activities, and publishing a magazine. The organization is headquartered in Oakland, California.
Learn more about Sierra Club
Size
800 employees
Industry
Education, Government & Non-Profit
Founded
1892
* Ladders Estimates

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