Key job responsibilities
Service & Technical Oversight
* Manage ownership of multiple critical platform level services integrated with Amazon Commerce system
* Own the external facing systems for custom integration with partners
* Oversee service architecture, scalability, and technical direction across the service portfolio
Team Management
* Lead a 2-pizza team with diverse technical backgrounds
* Mentor and develop junior team members to grow their technical and leadership capabilities
* Manage team operations including scrum processes, design reviews, and weekly operational reviews
Operational Excellence
* Drive operational excellence through service dashboards, runbooks, and best practices
* Ensure high standards for service reliability and on-call processes
* Introduce and maintain standard operating procedures (SOPs) for team operations
Strategic Leadership
* Make data-driven decisions aligned with team tenets
* Balance partner, integrator, and end customer needs on a global scale
* Allocate resources to automate repetitive internal processes
* Manage feature intake, project planning, and delivery timelines
Cross-functional Collaboration
* Coordinate with Product, TPM, TAM, Operations, and other stakeholders
* Ensure customer trust and long-term value over short-term gains
BASIC QUALIFICATIONS
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
PREFERRED QUALIFICATIONS
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers