As a Software Development Engineer, you will solve complex software problems in an environment where the business problem is defined but the technical strategy is not. You will independently architect, design, and deliver scalable distributed systems and services that delight customers with self-service capabilities - while deflecting and eliminating manual work from support engineering teams. You will actively leverage AI-powered development tools and techniques - including generative AI, LLM-based code generation, and agentic workflows - to accelerate delivery and raise the engineering bar. You will mentor and develop other engineers, perform technical assessments, and drive architectural decisions with limited guidance.

Key job responsibilities

- Architect and deliver end-to-end solutions for complex, ambiguous problems where the technical strategy is not yet defined

- Design and implement scalable, highly available self-service experiences on the Spectrum platform that enable customers to resolve issues without engaging support teams

- Actively use AI-powered development tools (Amazon Q Developer, generative AI code assistants, LLM-based testing/debugging) to accelerate software delivery and improve code quality

- Lead technical design reviews and drive architectural decisions across your team's domain, proactively simplifying code and resolving architecture deficiencies

- Mentor and develop SDE I and SDE II engineers through code reviews, design discussions, pairing sessions, and promotion assessments

- Collaborate with product managers, support engineering leaders, and cross-functional stakeholders to identify high-impact opportunities for customer self-service and manual work elimination

- Work in parallel with other engineers and lead integration of parallel workstreams

- Analyze support contact patterns and customer friction points to inform the design of automated, self-service solutions

- Investigate and resolve complex production issues, performing root-cause analysis and driving long-term systemic fixes

- Contribute to operational excellence including CI/CD pipelines, monitoring, alarming, runbooks, and on-call rotations

- Identify opportunities to reduce technical debt, force-multiply through automation and AI, and mitigate long-term risks

A day in the life

As a Software Development Engineer on the SET team, you'll play both a strategic and hands-on role - shaping how we think about customer experience upstream while building the solutions that make it real. Your work directly influences which problems we solve, how we solve them, and how we measure success.

Your days will involve close collaboration with several key teams:
• Parallel Software Development Teams - You'll partner with engineering teams on cross-functional deflection initiatives, helping identify high-impact opportunities and designing solutions that address the root causes of customer contacts.
• Salesforce Developers - You'll work alongside the Salesforce development team on platform strategy and delivery, contributing to the technical direction of our support tooling and how it evolves over time.
• Subject Matter Experts (SMEs) - You'll interface with product-area SMEs who bring deep domain knowledge, leveraging their operational insights and automation expertise to prioritize and inform the upstream solutions you build.
• Tools & Scripts (T&S) - You'll coordinate with the T&S team, who drive foundational platform enhancements that scale automation across the organization, ensuring your upstream work integrates with the broader ecosystem.

On any given day, you might be analyzing contact patterns to identify the next high-value deflection opportunity, designing a solution with a partner engineering team, shaping platform strategy with the Salesforce developers, or shipping an enhancement that prevents thousands of support cases from ever being created. The work blends strategic thinking with hands-on engineering - and the impact is measurable.

BASIC QUALIFICATIONS

- 3+ years of non-internship professional software development experience

- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- 1+ years of software development engineer or related occupational experience

- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience

- 1+ years of Object Oriented Design experience

- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

- Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

- Bachelor's degree in computer science or equivalent

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 143,700.00 - 194,400.00 USD annually

USA, VA, Arlington - 143,700.00 - 194,400.00 USD annually