Amazon

Software Development Engineer II, Devices & Services Trust CX Innovations

Amazon$143K — $194K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years professional software development experience
  • 2+ years design or architecture experience
  • 1+ years software development engineer experience
  • 1+ years developing large-scale, multi-tiered software applications
  • 1+ years Object Oriented Design experience
  • Bachelor's degree in Computer Science, Engineering, or related field
  • Proficiency in at least one programming language

Responsibilities

  • Architect on-device vs. cloud processing trade-offs for privacy and performance
  • Design federated learning and differential privacy techniques
  • Develop AI evaluation frameworks for model quality and safety
  • Build observability systems for AI performance and trust metrics
  • Implement WCAG 2.1 AA compliance for AI interfaces
  • Create explainable AI interfaces and transparency controls
  • Build privacy dashboards for customer control

Benefits

  • Comprehensive health insurance
  • 401(k) matching contributions
  • Paid time off and parental leave
  • Flexible Spending Accounts
  • Support for adoption and surrogacy reimbursement
Full Job Description
Build foundational systems and consumer-facing features that enable trustworthy AI experiences at scale. Partner with our Product Manager-Technical to design privacy-preserving AI architectures, responsible AI frameworks, and accessibility features. Tackle complex technical challenges at the intersection of AI innovation and customer trust.

Key job responsibilities

What You'll Build

- Architect on-device vs. cloud processing trade-offs that optimize for privacy and performance

- Design and implement federated learning and differential privacy techniques for hybrid AI architectures

- Develop AI evaluation frameworks to measure model quality, safety, and bias across diverse customer populations

- Build observability and monitoring systems for AI performance, hallucination detection, and trust metrics

- Implement WCAG 2.1 AA and Section 508 compliance for AI-powered interfaces across voice, visual, and multimodal experiences

- Create explainable AI interfaces and transparency controls that show customers what data is used and how

- Build privacy dashboards and consent management frameworks that give customers control

Key Technical Challenges

- Latency vs. Privacy: Optimize response times while maintaining strong privacy guarantees through on-device processing and selective cloud offloading

- AI Safety at Scale: Reduce hallucinations to - Ambient Computing Privacy: Build privacy controls for always-on environments that balance proactive assistance with clear boundaries

- Multimodal AI Systems: Architect distributed systems that handle text, voice, and visual inputs while preserving privacy across modalities

What Success Looks Like

- Make technical decisions that prioritize customer trust even when it means additional complexity

- Write clean, maintainable code and establish best practices that enable the team to move fast

- Implement privacy-preserving techniques without sacrificing user experience

- Thrive in ambiguous environments and ship iteratively based on customer feedback

- Design systems that work for all customers, considering diverse abilities and use cases from the start

BASIC QUALIFICATIONS

- 3+ years of non-internship professional software development experience

- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

- 1+ years of software development engineer or related occupational experience

- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience

- 1+ years of Object Oriented Design experience

- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field

- Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

- Bachelor's degree in computer science or equivalent

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 143,700.00 - 194,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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