Job DescriptionThe Software Developer is responsible for resolving the most complex application system problems within Digital Modernization. The incumbent plans, leads, coordinates, and participates in the design, development, quality assurance, installation, testing, and maintenance of assigned software/hardware systems to achieve project objectives and minimize the real-time operational impact of changes on current and developing application systems. The Developer ensures that established system functionality, reliability, performance and availability are maintained throughout the system development cycle, from initial inception through implementation and routine monitoring. The incumbent serves as functional area task leader and may serve as project leader on complex systems or technical task forces by planning, assigning, scheduling. They may monitor contractor performance for effectiveness in meeting objectives and solving problems, as well as coordinating projects within Digital Modernization. The Developer is responsible for one or more application projects to include identification and resolution of technical problems. The incumbent has considerable latitude for independent technical and professional judgment within approved plans and established guidelines.
Principal Job Duties- Provides technical leadership and/or specialized technical assistance in problem-solving and application systems development.
- Provides expert assistance in assigned critical systems areas within the department.
- Develops, enhances and maintains applications and integrations within Digital Modernization's portfolio
- Prepares concise reports suitable for all levels of management regarding projects and technical issues within assigned areas of responsibility.
- Performs assignments using a full complement of software engineering skills such as requirements specification, system design, software development, quality assurance, documentation, and testing.
- Functions as project engineer for system configuration management plan, with assigned responsibility and is designated as the prime point of contact. Responsible for the maintenance and execution of project configuration version control when making changes to existing application software or designing new software.
- Is responsible for being on call during "off" hours and must respond to emergency outages either via telephone, email, or in person and assists on-site staff until normal operations are resumed.
- Provides technical leadership and/or specialized technical assistance in problem solving and application systems development.
- Is responsible for a high level of operational performance and software reliability within major application systems throughout Digital Modernization.
- Develops, reviews and updates various systems or software as required, in compliance with WMATA Standards and Criteria and Standard Specifications with industry standards, best industry practices, and current or future WMATA practices.
- Develops and reviews other department technical specifications and task orders for procurement of hardware, software, test equipment and services.
- Performs failure analysis and prepares reports including root cause and recommended corrective action for stakeholders and management. Evaluates and provide guidance on system changes to determine feasibility, alternative solutions, and back out procedures.
- Works closely with end users to understand their information requirements and to direct resolution of their problems.
- Maintains up-to-date support requests and project work plans. Prepares status reports to compare progress with work plans.
- Advises supervisory staff concerning system modifications and applications system deficiencies, end user requirements, and computer hardware, and recommends software support, work method and practice improvements.
- Works variable hours to avoid adverse impact on operations and availability.
Other Duties- Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.
The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.ResponsibilitiesKnowledge- Extensive, expert-level software engineering knowledge as it applies to system design, maintenance, and operation.
- Extensive knowledge of project management in a complex technical environment to include meeting operational requirements, minimizing production outages, conserving resources, promoting application ease-of-use and ease-of-maintenance goals.
- Extensive knowledge of concepts, standards, products and technical support within assigned areas of responsibility.
Skills- Considerable skill in estimating, scheduling, project planning, control and reporting.
- Skills in interpersonal relations to establish and maintain effective working relationships and deal with others in a customer-oriented, business-like manner.
- Skills in verbal and written communication to exchange complex technical information with others, and the professional ability to resolve user and software problems in a timely manner.
- Hands on skills in working with cloud Software Application as Service/Platform Application as Service applications
Abilities- Ability to organize and lead staff in project and process-oriented activities
- Considerable ability to independently configure, implement, and maintain assigned systems/products in support of development, and production.
- Ability to manage multiple projects to a successful, timely conclusion while simultaneously ensuring that routine tasks such as system maintenance, monitoring and tuning are not neglected.
- Ability to maintain up-to-date documentation and project reporting on systems within assigned areas of responsibility
Machine, Tools, Equipment, Software, Hardware Required- SOAP/REST Webservices
- BPEL
- XML
- WSDL
- XSD
- MS Visio
- MS Office Suite
- Jira/Atlassian Suite
Supervisory ResponsibilityNot responsible for supervising others.
QualificationsMinimum Education- Graduation from an accredited college or university with a Bachelor's Degree in Mathematics, Computer Science, Engineering or related field.
- In lieu of degree, a high school diploma or GED and additional four (4) years of experience in progressively responsible and diversified information systems, communication systems management and technical experience in a large organization.
Minimum Experience- Five (5) years of experience in progressively responsible and diversified information systems, communication systems management and technical experience in a large organization.
Minimum Certification/LicensurePreferred Qualifications- Experience in design, development and maintenance of operational applications preferably including responsibilities as senior technical staff and project manager and as senior technical staff and project manager is preferred.
Evaluation CriteriaConsideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Skills and/or behavioral assessment
- Personal interview
- Verification of education and experience (including certifications and licenses)
- Criminal Background Check (a criminal conviction is not an automatic bar to employment)
- Medical examination including a drug and alcohol screening (for safety sensitive positions)
- Review of a current motor vehicle report
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