ABOUT THE COMPANY
The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Northern Virginia, Canada, South America, Sydney, Singapore, London, and the Middle East, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.
ABOUT THE ROLE
We are looking for a client-focused, tech-savvy Software Consultant with a strong consulting mindset to provide expert training, strategic guidance, and tailored technical solutions that drive customer success for our Enterprise Architecture software, ABACUS. You'll collaborate with customers across the Americas region, delivering impactful product training and strategic consulting to address complex challenges-all while working remotely within a supportive, team-oriented environment.
Specific product training will be provided, and you will need to gain an in-depth understanding and knowledge of Enterprise Architecture and consulting/training approaches
Responsibilities
- Master ABACUS to deliver training, tailored solutions, and strategic direction that support customer needs.
- Build and manage customer relationships by understanding their goals and delivering solutions and guidance that drive value.
- Provide feedback to Product Management and assist in testing new features.
- Contribute to customer-facing resources such as online training content.
- Develop custom scripts and leverage the REST API to address specific customer requirements
RequirementsABOUT YOU
- Minimum of 5 years' professional experience in a related field.
- Comfortable engaging with customers and explaining complex concepts clearly.
- Bachelor's degree, preferably in Information Technology or related fields.
- Strong communication, presentation, and problem-solving skills.
- Technical aptitude and the ability to quickly learn complex tools.
- Collaborative and values long-term career growth in a supportive team environment.
- Experience with programming/scripting.
- Experience using APIs.
You may have experience of the following: Technical Consultant, Solutions Consultant, Pre-Sales Engineer, Customer Success Specialist, Software Trainer, Implementation Specialist, IT Consultant, Technical Support Analyst, API Integration Specialist.
Benefits - Ability to work from anywhere within the US
- Opportunity to join in-person team retreats
- Comprehensive healthcare coverage that includes health, dental and eye insurance
- 401K with company matching (after the first 6 months)
- Life Insurance
- Short-term disability insurance
- 20 annual PTO days that you are encouraged to use
- 1 day of birthday leave per year
- 10 annual sick days
- Paid parental leave
- New employee home office allowance
- Annual home office allowance
All applicants must have the right to work in the United States. Avolution is an equal opportunities employer.
