Salary: $67,931.95 - $108,691.12 Annually
Location : 1225 Ramsey Street Fayetteville, NC
Job Type: Full-Time
Job Number:Department: Social Services
Division: Performance Management
Opening Date: 08/03/2026
Closing Date: 8/17/2027 12:00 AM Eastern
Salary Grade: 115
Position OverviewOpen Recruitment Until Filled.
This position, in the Performance Management Section in Administration, is focused on data management, case reviews and quality assurance for social work services in the Children Services and Adult Services sections, as well other duties, identified by Agency leadership in support of Agency needs and processes.
Examples of Duties The primary purpose of this team is to provide training and to use quality assurance analysis and case reviews to assure compliance with federal, state, and agency policies. This position has the responsibility of reviewing records and conducting service audits. This will be achieved by analyzing cases, compiling individual and team data, developing and analyzing agency wide reports, and implementing standardized work methods.
Quality assurance analysis and program review is essential to assure quality social work services are provided. This position is responsible for quality assurance analysis and reporting and providing feedback to supervisors regarding their findings. This feedback shall include organization of work, work methods, policy clarification and whether basic social work practices are being applied.
This position is focused on ensuring that all services staff are administering the program uniformly, accurately and timely through the use of standardized forms and interpretation of policy. This employee's s primary responsibility is to monitor performance, using case reviews, process reviews and data analysis. This employee uses case reviews to evaluate adherence to State and Agency policy guidelines and to assess the quality of work performed by the case manager. This employee will also perform other duties as directed by their immediate supervisor or the services director as they pertain to assuring quality performance in the services provided by the agency. This employee will have input in the developing of training, which reduces error rates, improves program integrity, and enhances services provided.
Minimum Qualifications MINIMUM EDUCATION & EXPERIENCE: Master's degree in social work from an accredited school of social work; OR Bachelor's degree in social work from an accredited school of social work and completion of the Child Welfare Collaborative (Child Welfare positions only); Bachelor’s degree in social work from an accredited school of social work and one year of directly related experience; OR a Master's degree in counseling in a human services field and one year of social work or counseling; OR a Bachelor's degree in a human services field from an accredited college or university and two years of directly related experience; OR Bachelor's degree from an accredited college or university and three years of directly related experience; OR an equivalent combination of training and experience. Directly Related Experience is defined as Human Services experience in the areas of case management, assessment and referral, supportive counseling, intervention, psycho-social therapy and treatment planning.
PREFERRED EDUCATION & EXPERIENCE: Preference will be given to applicants who have related work experience in the performance of quality assurance functions, or evaluation activities in a human services agency.
Knowledge, Skills and Abilities KNOWLEDGE, SKILLS, AND ABILITIES: This employee must possess above average verbal and written communication skills and the ability to interact with employees and the public at all levels. This employee must possess the ability to read, analyze, and accurately interpret Federal and State regulations, technical procedures and regulatory guidelines, write reports.
CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.
The employee in this position will be operating motor vehicles for Cumberland County and shall have a valid North Carolina Drivers License.Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.
Law enforcement background check is required.
Duties of this position require the use of the employees personal vehicle.
This position will be required to assist in emergency and/or disaster situations.
The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.
College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED. APPLICATIONS WILL BE CONSIDERED INCOMPLETE IF WORK HISTORY IS NOT UP TO DATE. PLEASE MAKE SURE THAT YOUR APPLICATION CONTAINS ALL RELEVANT INFORMATION .
A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION.Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status." If there are specific questions regarding this posting, you may contact DSS Human Resources @ (910) 677-2580.
01
Which of the following best describe your highest related level of education?
- High School Diploma/GED
- Some College Coursework, No Degree
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate's Degree
02
Do you possess a BSW from an accredited university?
03
Do you possess a MSW from an accredited university?
04
If you do not have a BSW or MSW, please select the type of major that you possess from the following list.
- Counseling and Guidance
- Rehabilitation Counseling
- Sociology
- Psychology
- Counseling Psychology
- Family Studies
- Criminal Justice
- Therapeutic Recreation
- Special Education
- Child Development and Family Relations
- Other
05
If your major was not listed, please list the major you possess.
06
Have you completed the NC Child Welfare Education Collaborative?
07
Have you completed the NC Child Welfare Pre-Service training?
08
If you answered yes to the Pre-Service question, when did you complete the training? Enter Month/Year
09
Do you have experience completing case reviews of social work services?
10
If you answered yes to the completing case reviews in social work services, briefly describe your experience in this area. If No, indicate N/A in the space below.
11
Do you have experience developing or formatting Excel Spreadsheets or presenting data?
12
If you answered yes to experience developing or formatting Excel Spreadsheets or presenting data, briefly describe your experience in this area. If No, indicate N/A in the space below.
13
Do you have experience in data analysis or researching data?
14
If you answered yes to experience in data analysis, briefly describe your experience in this area. If No, indicate N/A in the space below.
15
Please verify that your application includes the following information: * Employment history including salary, correct dates of employment, employer address and phone number, supervisor's name, and reason for leaving each employer. Applications without the above information will be considered incomplete and not be processed.Please take a moment to review your application before submission to ensure all categories are completed.I have read and understand the above statement.
Required Question
