Under direction, the Social Work Supervisor provides supervision to specialized social workers such as Human Service Technicians and Social Work Specialists. They monitor the work of staff engaged in providing various social services to clients in such programs as Adult Services, Family and Children's Services, and In-Home Supportive Services. ESSENTIAL DUTIES: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. 1. Supervise the schedule and work activities of a unit by planning and delegating the work of a unit involved in providing casework, client management, continuing client investigation, transportation, and processing services for programs in Adult Services, Family and Children's Services, In-Home Supportive Services, and the Homeless Program. 2. Manage the professional development of staff by participating in the selection of unit staff, providing staff training and coaching, and ongoing feedback; ensure performance appraisals are used effectively and timely to develop growth plans and identify opportunities for staff to learn. 3. Ensure staff's work meets program compliance with applicable policies and procedures by reviewing completed cases, assignments and ongoing referrals, and recommending corrective action when required. 4. Coach staff on emergency calls and crisis situations of appropriate case action and suggesting methods and strategies to resolve problems. 5. Handle regular consultations and unit meetings to share updates and other important information. 6. Attend program meetings, provide updates, and participate in program or policy improvement initiatives. 7. Build collaborative relationships with staff, supervisors, other departments, professionals, and community partners to identify and provide services to clients. 8. Respond to inquiries and referrals from staff, other departments, community organizations, and the general public. 9. Investigate complaints and recommend corrective action as necessary to resolve complaints while maintaining confidentiality. 10. Research opportunities for continuous improvement, stay up-to-date of the latest policies and best practices in social services; share professional literature and training opportunities with staff; and recommend improvements to operations of unit activities. 11. Prepare quantitative and narrative reports for managers and other program stakeholders. Qualifications Education: Possession of a baccalaureate degree from an accredited college or university; AND Experience: Three (3) years (6,000 hours) of verifiable social casework or employment services experience with a public or private agency/organization. Substitution: Experience Substitution: Possession of a Master's degree in Social Work or Counseling may substitute for one year of experience. Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester or forty-five (45) quarter units equal one (1) year. Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/. Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. SELECTION PROCEDURES After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: SUPPLEMENTAL QUESTIONNAIRE (WEIGHT: 100%) Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire is designed to measure applicants' relative knowledge, skills and abilities in job-related areas, identified as critical for successful performance. These may include but are not limited to: supervisory knowledge, problem solving, critical thinking, interpersonal skills, and case management ability. Candidates must obtain a passing score on the Supplemental Questionnaire in order to be placed on the eligible list for positions in this job Class. Please note: Candidates must use only the tools, materials, and resources provided or explicitly authorized in the exam instructions. Accessing or attempting to access any other programs, websites, applications, devices, or external aids, including any artificial intelligence is strictly prohibited. Additionally, candidates may not copy, record, reproduce, or take notes on any portion of the exam, nor refer to unauthorized materials at any time. Discussing or disclosing exam content with others is also prohibited. Failure to comply with these requirements may result in disqualification This is a standardized examination and therefore, in accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers of this examination. Additional Information Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see the city's Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA [redacted] by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission. Additional Information Regarding Employment with the City and County of San Francisco: - Information About the Hiring Process - Conviction History - Employee Benefits Overview - Equal Employment Opportunity - Disaster Service Worker - ADA Accommodation - Veterans Preference - Seniority Credit in Promotional Exams - Right to Work - Copies of Application Documents - Diversity Statement Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110. Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues. Applicants will receive a confirmation email from [redacted] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. If you have any questions, you may contact Vanessa Quintano at [redacted] or at [redacted]. Recruitment ID: X00131 Videos To Watch https://www.youtube.com/watch?v=_sSFunTSgLg