Salary : $120,723.24 - $156,769.56 Annually
Location : Social Services 11929 Alondra Blvd., CA
Job Type: Mid-Management (At-Will)
Job Number: 27-05EZ/CE
Department: Social Services
Division: SOCIAL SERVICES ADMIN.
Opening Date: 07/27/2026
Closing Date: 8/10/2026 6:00 PM Pacific

The City of Norwalk is seeking a Social Services Superintendent to fill a vacancy in the Social Services Department. The Social Services Superintendent, under administrative direction, manages the day-to-day activities, staff, and programs within the Social Services department and assists the Director in the overall administration of the department.
This is a single incumbent class that provides support to the Director of Social Services. It is distinguished from the Director of Social Services in that this position is responsible for day-to-day internal department activities and staff within the Social Services, Childcare, and Senior Center divisions.
The Social Services Superintendent works under the Director of Social Services and will exercise lead direction over professional, supervisory, technical, and office staff during the Director's absence.

Essential Duties
Essential duties may include, but are not limited to the following:
Serves as a liaison between various non-profits, local, county, state, and federal programs that work in conjunction with the Social Services department; Homeless Advocacy agencies, Los Angeles County programs, Senior Center Programs, Community Outreach Workers, Child Care, and public related community crisis intervention programs.
Manages and participates in the development and implementation of goals and objectives as they relate to the department; reviews, monitors, and analyzes the effectiveness of service delivery levels and makes appropriate recommendations to the Director.
Ability to perform case management skills in order to evaluate emergency and non-emergency situations; determine client needs, develop a timeline consisting of long/short term goals and implement a plan of action for client success.
Coordinates and reviews functions of the department; identifies work assignments, projects, and programs; monitors workload and evaluates work productivity, methods and procedures.
Selects and supervises staff; plans and organizes work; develops and establishes work methods and standards; reviews and evaluates employee performance.
Manages and analyzes the department's annual budget; maintains and monitors assessment for additional funds; and directs and implements adjustments for staffing, equipment, materials and supplies as necessary.
Reviews new and current programs to determine their efficiency, effectiveness and compliancy with local county, state, and federal regulations for proper administration of reporting requirements. Writes and monitors various grant programs within the department.
Compiles information and prepares documents, agenda items, or resolutions relating to administrative, fiscal or operational issues; makes oral presentations on department issues at City Council and Community meetings.
Builds and encourages a cooperative team-oriented environment within the Department of Social Services and other agencies and providers.
Establishes and maintains positive relationships with other public agencies, City Commissions, community service groups and residents. Assesses community needs and trends and projects demographic needs; directs appropriate department strategies.
Assumes responsibility for department operation in the absence of the Director of Social Services.

Qualification Guidelines
Knowledge, Skills and Abilities
Knowledge of: modern principles and practices of public administration; organization, supervision and training as well as operational characteristics of a social services program; diversified socio-economic community and its impact on service levels; research methods, survey and data collection techniques, interpretation of statistics; contract development and administration; municipal budget preparation and administration; principles of employee supervision, training and performance evaluation; Familiar with County, State and Federal funds and Regulations. Familiar with the homeless delivery system.
Ability to: manage, direct, coordinate and supervise a multi-faceted social services program; prepare comprehensive technical reports on administrative, financial, commission or staff matters; analyze problems and identify alternative solutions; implement recommendations that reflect consistent department wide goals and objectives; monitor service levels and direct positive change; maximize staff development, including training, motivation and maintaining positive team interaction; interpret and apply federal, state and local policies, procedures, laws and regulations; communicate clearly and concisely orally and in writing; maintain positive working relationships with those contacted in the course of work, including city and other government officials, community groups and general public.
Education and/or Experience

Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary. Example combinations include:
Graduation from a four-year college with major coursework in Sociology, Social Science, Public Administration or a closely related field. Four years of increasingly responsible experience in the supervision and development of human services programs, including supervision of professional staff. A Master's Degree in Social Work, Public Administration, or a related field is preferred.
Required Licenses and Certificates

Possession of an appropriate California driver's license at the time of appointment and a satisfactory driving record.

Supplemental Information
PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands

Work is performed mostly in office settings. Hand-eye coordination is necessary to operate computers and various pieces of office equipment.

While performing the duties of this job, the employee is frequently required to talk or hear; sit; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is frequently required to stand or walk.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment

Incumbent is not substantially exposed to adverse environmental conditions.
Be available to work on an emergency basis if needed and be able to communicate with staff during the evenings, weekends, holidays, or as needed.
SELECTION PROCESS

Apply online at Employment application must be completed. Resumes will not be accepted in lieu of a City application. Applicant must be specific in describing qualifications for this position on application. Failure to state all pertinent information may lead to elimination from consideration. Stating "See Resume" is not an acceptable substitute for a completed application. Faxed materials or postmarks will not be accepted. Applications will be screened in relation to the criteria outlined in the job announcement. Candidates with qualifications that best relate to the position will be invited to participate in the selection process. Possession of the minimum qualifications does not ensure continuation in the selection process. The selection process will include an oral interview and other testing processes designed to predict successful job performance.

The City provides preference to military veterans under consideration for initial employment. To claim veteran's preference an applicant must submit their most recent DD214 form. An eligible veteran is one who has served in the United States armed forces and who has received an honorable discharge.

Reasonable accommodations for applicants with disabilities may be requested by calling the Department of Human Resources at least three (3) business days prior to the scheduled examination/interview date. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.
Vacation Leave: Eighty hours per year for the first year; 120 hours per year after completion of 1 year but less than 10 years; 160 hours per year after completion of ten years or more.

Sick Leave: Credit for sick leave with pay shall accrue at the rate of (8) hours for each calendar month of service. Unused sick leave credit may be accumulated up to a total 720 hours. Employees accruing unused sick leave hours beyond 720 hours shall receive payment on the first payday following the employment anniversary date.

Management Leave: All employees shall be entitled to eighty (80) hours of management leave per fiscal year. Management leave shall not carry over to the next fiscal year and holds no cash value.

Paid Holidays: The City currently observes ten holidays plus two floating holidays.

Retirement: The City contracts with the California Public Employees' Retirement System (CalPERS) as follows:

Classic Members: Members with a break in service less than six months will be enrolled into the 2% @ 55 retirement plan formula and will be required to pay 7% of their reportable compensation (employee contribution)

PEPRA Members: New members or returning members with a break in service greater than six months, will be enrolled into the 2% @ 62 retirement plan formula and will be required to pay up to 50% of the "normal costs" (currently 8.5%).

CalPERS will take into account prior service at a reciprocal retirement system when determining the benefit formula.

Medical Plan: Each employee has a choice of insurance plans offered through the California Public Employees' Retirement System (CalPERS). The City allocates the full insurance premium up to the PERSCare (family plan) rate as designated by CalPERS for the acquisition of health benefits. Employees will receive a rebate of 50% of any unused allocation.

Dental Insurance: Covered through Delta Dental Plan. The City pays 100% of the premium for employee plus dependents.

Vision Insurance: Covered through Vision Services Program. The City pays 100% of the premium for employee plus dependents.

Group Life Insurance Plan: Life insurance is presently provided at no cost to the employee. The City provides life insurance coverage to employees in the amount of 1
2 times the employee's annual salary.

Voluntary Insurance Plans: Optional Supplemental Life, Short Term Disability, Hospitalization, Accident and Cancer insurance policies are available at the employee's cost.

Long Term Disability Insurance: The City pays 100% of the insurance plan.

Wellness Program: The City pays up to $500 for an annual physical examination.

Deferred Compensation: Two optional plans available at employee's cost. The City's Contribution to said plan shall be a total of two percent (2%) of each employee's base salary for employees designated as Mid Management by Resolution. All employees may still participate in other City deferred compensation plans.

Credit Union: The City is affiliated with the Los Angeles County F&A Federal Credit Union. Employees are eligible for membership.

Employee Assistance Program: An Employee Assistance Program (EAP) is available to provide help to employees and members of their families who are experiencing personal problems. For more information contact the Department of Human Resources.

A Loyalty Oath: is required for each employee prior to his/her actual employment.

Legal United States Residency: All applicants must be able to prove legal United States residency.
01

To be considered for the Qualifications listed above, proof of college transcripts and/or degrees of coursework must be uploaded to the online application at the time of filing. Candidates who possess degrees from colleges or universities from outside the United States must attach proof of educational equivalency at the time of filing for foreign degrees to be considered. Do you possess the information above?

• Yes
• No

02

Describe your experience and scope of responsibility working in a professional work environment with several agency's not limited to Homeless Advocacy, LA County, Senior Centers, Community outreach and other related community crisis intervention programs. Include details of your methods for organizing and managing workload. Please indicate N/A, if this does not apply.
03

Describe your training and experience which demonstrates your knowledge of supervision principles as it relates to subordinate staff. Discuss the specific functions and program areas you have managed and identify the number and types of staff you supervised.
04

Social Services Program Development: Describe your experience in program development in the following areas: Senior Center, Homeless Advocacy, Child Care, Community Outreach and at-risk programs. Be specific in your explanation. Explain the impact these programs have had on the community.
Required Question