Centene Corp

Social Intelligence & Platform Operations Analyst

Centene Corp • $70K — $126K *
US-Anywhere
+ 4 other locationsRemote
Media
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required
  • 3+ years of experience in social listening, social media operations, digital intelligence, media monitoring, or a related field
  • Hands-on experience with social listening platforms like Meltwater and Emplifi
  • Strong analytical skills with the ability to translate data into actionable insights
  • Familiarity with crisis management and reputational risk assessment protocols

Responsibilities

  • Conduct enterprise-wide social listening and monitoring for various initiatives
  • Synthesize conversations across diverse digital platforms to assess issue impact
  • Lead crisis and risk intelligence workflows, providing leadership-ready insights
  • Produce intelligence reports and dashboards that contextualize current trends
  • Serve as subject-matter expert for social listening platforms and tools
  • Establish scalable monitoring frameworks to reduce duplication and enterprise risk
  • Deliver training and documentation to ensure effective social listening tool usage

Benefits

  • Comprehensive benefits package including health insurance
  • 401K and stock purchase plans
  • Tuition reimbursement for career development
  • Generous paid time off plus holidays
  • Flexible work schedule options including remote or hybrid work arrangements
Full Job Description
Position Purpose:
This role is responsible for leading day-to-day social listening, monitoring, and intelligence efforts while supporting the operational backbone of social media platforms and related tools. This role blends high-judgment analysis with hands-on execution, detecting and assessing reputational risk across digital channels and translating fragmented signals into clear, actionable insights for the business.

Beyond traditional reporting, the role serves as both an intelligence practitioner and platform steward-ensuring social listening tools, platform access, governance, and vendor relationships operate smoothly, securely, and consistently. This role plays a key role in maintaining strong oversight, driving effective tool utilization, and enabling a well-governed, scalable social media and intelligence ecosystem across the enterprise.

  • Conducts enterprise-wide social listening and monitoring across platforms for corporate, brand, executive, and priority initiatives, including real-time issue detection, prolonged monitoring, and ad hoc requests from key stakeholders.
  • Monitors and synthesizes conversations across social, media, forums, blogs, video, and emerging platforms-including manual and native approaches-to assess credibility, scale, trajectory, and potential impact of issues.
  • Leads crisis and risk intelligence workflows, including escalation protocols and confidence-based assessments, delivering clear, leadership-ready insights on relevance, speed of spread, and recommended actions.
  • Produces recurring and ad hoc intelligence reports, dashboards, and executive briefs that translate complex data into actionable insights, while partnering with Communications and Marketing to contextualize trends and sentiment shifts.
  • Serves as subject-matter expert and administrator for social listening platforms (e.g., Meltwater, Emplifi), designing and maintaining queries, alerts, and dashboards while evaluating coverage gaps and informing roadmap decisions.
  • Establishes scalable monitoring frameworks that balance centralized oversight with state-level enablement, reducing duplication and mitigating enterprise risk.
  • Supports operational management and vendor coordination for social listening and social media platforms, including updates, renewals, roadmap awareness, and troubleshooting in partnership with internal teams.
  • Delivers training, onboarding, and ongoing enablement for social listening tools, maintaining documentation and best practices to ensure consistent and effective usage.
  • Supports governance and operations of enterprise social media platforms, including access controls, permissions, compliance alignment, and maintenance of inventories, documentation, and audit-ready processes.
  • Performs other duties as assigned.
  • Complies with all policies and standards.


Education/Experience:
  • Bachelor's Degree required
  • 3+ years experience in social listening, social media operations, digital intelligence, media monitoring, or a related field. required
  • Hands-on experience with social listening, media intelligence platforms such as Meltwater, Emplifi, or comparable tools.


This position is remote within United States with up to 10% travel required.

Pay Range: $70,100.00 - $126,200.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

About Centene Corp

Centene Corporation is a managed healthcare enterprise at the forefront of innovation and growth for government-sponsored and commercial healthcare, providing access to fully integrated, high-quality, and cost-effective services that help people lead healthier lives. The company’s local approach addresses the needs of under-insured and uninsured individuals who often lack the resources required to sustain optimal health and wellness. Centene began as a single health plan in Milwaukee, Wisconsin in 1984. After an initial period of growth, Michael Neidorff joined as President and Chief Executive Officer (CEO) in 1996, moving Centene’s headquarters to St. Louis, Missouri, where it still resides today. In the decades since its humble beginnings, Centene has transformed into a publicly-traded Fortune 500 company serving communities across the United States. In fact, Centene provides coverage in all 50 U.S. states. More than 26 million Americans rely on Centene to access a wide range of insurance solutions, including Medicaid, Medicare, TRICARE, correctional, and behavioral health services. Centene prioritizes the development of technology that addresses systemic conditions impacting the whole health needs of underserved populations. As technology plays an increasingly critical role in diagnosing, managing, and treating disease, Centene understands that it enables better health outcomes for members, lessening the burden for providers, and allowing more automation and efficiency for business operations. As a steward of a significant set of data and insights, Centene leverages this data to not only shape but lead the digital transformation of healthcare and improve the patient-provider experience. Centene’s current CEO, Sarah London, and her team are leading the charge in this new age. Sarah London worked within Centene’s Technology Innovation and Modernization division, spearheading the company’s enterprise-wide technology strategy. Now leading Centene, her focus is on building the next generation of products and services and establishing Centene’s long-term growth and value creation. Although Centene has grown into the No. 1 insurer in the U.S. Health Insurance Marketplace, it has never lost its focus on the individual or its passion for community health. Remaining connected to the individuals and families that need care most is central to Centene’s commitment to shaping a better world of healthcare for the communities it serves. Centene also remains connected to the needs of its employees, who make Centene what it is. Through its commitment to diversity, equity, and inclusion practices, Centene promotes a safe and inviting environment above all. Because of Centene’s commitment to excellence and progression in the healthcare industry, it has been recognized as a Top Organization for Diversity by Modern Healthcare magazine, a Leading Disability Employer by the National Organization on Disability, a Best Place to Work for LGBTQ Equality by The Human Rights Campaign Foundation, and a global leader by Bloomberg’s Gender-Equality Index, among many other recognitions. Centene was also named a Top 50 Company for Diversity by DiversityInc and a Top Veteran-Friendly Company by U.S. Veterans Magazine. It has also been listed on FORTUNE® magazine's list of the World's Most Admired Companies for several consecutive years.

Centene Corp Careers

Join the dynamic team at Centene Corp, a leader in the healthcare industry, where your career growth and development are prioritized. At Centene Corp, we offer a range of job opportunities that allow you to make a significant impact on our community and beyond.

Explore a World of Opportunities

Discover the diverse career paths available at Centene Corp, from healthcare services to innovative program development. Our job opportunities span various professional fields, offering positions that cater to your unique skills and ambitions. Whether you're looking for an entry-level role or a senior leadership position, Centene Corp is committed to hiring top talent and fostering a culture of excellence.

Innovation and Leadership at Centene Corp

At Centene Corp, innovation and leadership go hand in hand. We empower our team members to lead with confidence and creativity, driving the company forward through strategic innovation and robust leadership. Our leadership programs are designed to cultivate your skills, helping you to thrive as a professional and make meaningful contributions to our company and the communities we serve.

Internships and Early Career Programs

Kickstart your career with Centene Corp through our internship and early career programs. These opportunities provide hands-on experience and a glimpse into the dynamic world of healthcare management. Internships at Centene Corp are a stepping stone to full-time employment, offering invaluable networking opportunities, mentorship, and the chance to develop your resume and interview skills in a real-world setting.

Commitment to Diversity and Inclusive Culture

Centene Corp is dedicated to maintaining a diverse and inclusive work environment. We believe that diversity fuels innovation and enhances our team's performance. Our diversity training ensures that all team members appreciate and leverage the broad range of experiences and perspectives that each individual brings to the company.

Benefits and Employee Growth

We value our employees' well-being and career aspirations. Centene Corp offers competitive benefits, including health insurance, retirement plans, and professional development programs. Our commitment to your growth is reflected in our continuous learning initiatives and performance management processes that help you achieve your career goals.

Join Our Team

Are you ready to advance your career at Centene Corp? Explore our current job openings and find the position that best matches your skills and interests. We are looking for passionate, curious, and solution-driven team players who are ready to make a difference.

Stay Connected with Centene Careers

Keep up to date with the latest career tips, insider perspectives, and industry-leading insights—all from the people who work at Centene Corp. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await you at Centene Corp.

SEARCH CENTENE JOBS

Centene Corp is not just a company—it's a place where you can shape your future and impact the lives of millions. Join us in our mission to transform the health of the community, one person at a time.
Learn more about Centene Corp
Size
72,500 employees
Market Cap
$46.5 billion
Industry
Healthcare
Net Income
$1.8 billion
Founded
1984
5 Year Trend
+25.4%
Revenue
$111.1 billion
NASDAQ
CNC
* Ladders Estimates

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