Job DescriptionAs an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a hybrid sales & technical workforce whose core responsibilities include:
- Conducting in-home, consultative walk-throughs to identify vulnerabilities and provide equipment and solution recommendations from ADT's robust Security & Smart Home portfolio that best meet customer needs .
- Providing ADT's customers with a world-class onboarding & installation experience which entails performing a quality installation-including device set up and configuration, customer education & training of their system and setting up tailored smart home routines / automations
- Driving ADT growth-self-generate customer sales & install appointments via customer referrals and prospecting activities. Tech engineers are expected to spend ~10% of their time on these types of activities.
As an ADT Tech Engineer Team Manager, you are expected to take a 'hands-on' approach to driving your team's performance across key sales & operational KPIs. Additionally, you are expected to nurture a high performing team & culture by executing effective programs to train & upskill existing TEs and hire, onboard and retain new hires.
Responsibilities:
- Responsible for planning, implementing, and managing the activities of the High-Volume Tech Engineer (TE) Design Specialists work force for a designated geographic footprint.
- Train, Mentor, develop, motivate, and coach Tech Engineer to generate leads, upsell equipment, conduct consultative customer experience and install smart home products that best fit the customer's needs.
- Curate relationships between new customers and the ADT brand and product portfolio. Takes ownership in understanding and communicating ADT and the Smart Home solutions.
- Participate in recruiting activities to select and hire new Tech Engineers, as required.
- Formulates a sound business plan to provide cost efficient service for targeted growth in accordance with established plan and market share targets.
- Regularly conduct team huddles and staff meetings with the purpose of communicating & coaching TEs on current policies and procedures, techniques, new products and services, new promotions and area advertising (in partnership with local sales leadership) and reviewing individual and team metrics
- Conduct regular coaching and formal performance management conversations with Tech Engineers
- Establish and maintain a high level of quality and timely job completions to customers for maximum retention.
- Model and champion ADT values. Creates a safe environment for the discussion and resolution of values-related issues and concerns.
Experience:
- 3 to 5 years of people leadership experience; with direct experience managing customer-facing team members in a fast-paced, high-volume sales environment
- Proven track record of successfully building and developing high performing & customer-centric teams
Skills:
- Possess excellent interpersonal & communications skills-with firsthand experience with consultative selling / educating customers on products and services
- Highly analytical and strong conceptual problem solver
- Driven and highly entrepreneurial-able to successfully manage diverse team & achieve budgeted targets with minimal oversight
Education:
- Associate degree or equivalent related experience
Pay and Benefits DisclosureThis role offers:•
Base Salary: $50,333 (update based on market)
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Earning potential: Based on performance, including salary and commission, this role targets an earning potential of $125,000. There is a monthly auto allowance, up to $4,200 annually.
Benefits:• Medical, dental, and vision coverage
• 401(k) with company match
• Tuition reimbursement
• Short- and long-term disability, life insurance, and well-being benefits
• Paid time off
