Role description

Job Title : Slack Architect Insurance Distribution
Job Location: Canada (Remote is also fine)

Role Summary

Architect and govern Slack as a secure integrated collaboration platform to enable realtime engagement across agents brokers underwriting and operations driving faster policy lifecycle and distribution efficiency

Technical Skills
Slack Enterprise Grid architecture workspace design channel taxonomy governance
Identity Access Management SSO SCIM OAuth Azure ADOkta
API integration expertise REST webhooks Slack APIs bots Workflow Builder
Event-driven architecture case notifications underwriting updates
Integration with enterprise platforms
CRM Salesforce Policy Admin Systems Illustration tools
Security compliance controls data retention eDiscovery audit trails
Cloud integration exposure AWS Lambda API Gateway EventBridge preferred

Business Requirements Insurance Distribution
Design collaboration aligned to distribution lifecycle
Lead Case Intake Underwriting Issuance Servicing
Enable secure external collaboration with agents brokers and partners Slack Connect
Support real time case tracking underwriting queries and escalation workflows
Drive workflow automation to reduce manual coordination across sales ops
Deliver measurable outcomes
15- 25 cycle time reduction
20 - 30 faster query resolution
Improved agent productivity

Communication Leadership Skills
Strong stakeholder management across sales underwriting operations and IT
Ability to translate business workflows into collaboration architecture
Executive level communication and reporting KPIs adoption metrics
Change management adoption enablement training playbooks
Cross-functional collaboration with security compliance and platform teams

Experience

10-15 years overall experience
3-5 years in Slack Enterprise Grid preferred
Prior experience in insurance distribution or financial services