Liberty Mutual

SIU Director II - Claims Process

Liberty Mutual • $120K — $145K *
US-Anywhere
+ 2 other locationsRemote
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years of SIU experience within a relevant field
  • 5 years of leadership or process management experience
  • Advanced degree preferred
  • Demonstrated superior claims and process knowledge
  • Excellent presentation and communication skills

Responsibilities

  • Define and refine KPIs to measure success and align metrics with claims outcomes
  • Build and maintain claims process maps, transforming them into improvement roadmaps
  • Execute and shape strategies for best-in-class claims performance
  • Drive financial loss reduction and improve experiences for adjusters and customers
  • Hire and develop a diverse team while adhering to DE&I principles
  • Collaborate with various teams to evaluate KPIs and identify actionable insights
  • Communicate effectively across all organizational levels to gain buy-in for initiatives

Benefits

  • Work-from-home flexibility with in-office expectations twice a week for local candidates
  • Join a team committed to diversity, equity, and inclusion
  • Opportunity to lead high-impact, strategic fraud prevention initiatives
  • Be part of a robust organization that protects up to $100 million in claims annually
  • Access to a collaborative and supportive professional environment
Full Job Description
Description

As Director II of SIU Claims Process, you'll oversee a group of individual contributors who develop and support our Special Investigations Unit (SIU) processes as well as lead the Proactive Intelligence Team. Your work will span fraud detection, referral triage and investigation support, with a scope of impact, risk and complexity that reaches a large number of field employees across multiple lines of business.

This role meets a critical business need: providing dedicated leadership to sustain and improve the organization's fraud detection and loss recovery capabilities at enterprise scale. You'll directly support strategic direction for the broader 150-plus employee SIU organization - a function that protects close to $100 million annually in claims loss accuracy and drives approximately $1.5 million in restitution recovered from fraudulent actors.

You'll own KPI performance and process improvement roadmaps, and drive cross-functional alignment with Actuarial, Product, Insights & Solutions and Claims Field leadership- work that ties fraud prevention directly to measurable financial outcomes.

You'll develop and execute current strategies to hit best-in-class SIU performance and detection outcomes, while also shaping the long-term pipeline that keeps us ahead of emerging fraud. You'll partner with senior leaders and with legal and compliance colleagues to make sure SIU processes stay aligned with business priorities, resourced appropriately and driven by real value. In short, you'll help set the direction for how Liberty Mutual fights fraud.

If you live within 50 miles of one of our hub locations, the expectation is twice a week in office.
Ideal experience includes:
  • 10+ years SIU experience within SIU
  • Five years leadership or process
What you'll do
  • Define and refine the KPIs that measure success for your assigned processes, tying every metric back to real claims outcomes across a broad, high-impact and high-risk scope.
  • Build and maintain claims handling process maps, then turn them into improvement roadmaps that align with line-of-business plans and the broader USRM claims vision, working alongside process owners who bring deep workflow expertise.
  • Execute current strategies for best-in-class claims performance and help shape the long-term strategies that will get us there next.
  • Drive down financial loss and expense while improving the experience for adjusters and customers alike, through a focused, prioritized portfolio of improvement initiatives with clear scope and buy-in from field leadership.
  • Hire, develop and lead a talented, diverse team of managers and individual contributors, staying true to Liberty Mutual's core values and commitment to DE&I.
  • Team up with Claims Process and Improvement colleagues, Claims Field, Operations, Insights & Solutions and other partners to evaluate KPIs, track industry trends and competitor moves, and turn data into tactical recommendations that raise the bar on operating results.
  • Work closely with Actuarial, Product and Insights & Solutions to understand how our claims processes and programs shape loss frequency and severity.
  • Champion USRM priorities within your areas of process ownership.
  • Communicate clearly across every level of the organization, building the buy-in that turns good ideas into real results.


Qualifications

  • Demonstrate superior claims/process knowledge/experience
  • Superior business operations knowledge to include understanding the function`s value chain and market conditions Displays an advanced understanding of the function`s strategy (i.e. Claims) strategy
  • Advanced ability to design a strategic roadmap that is in full alignment with the LOB`s vision and the functional strategy
  • Advanced ability to adapt and address unique challenges in collaborative and creative ways
  • Superior presentation, communication, organizational, influencing, and relationship management skills
  • Demonstrated advanced change management leader, driving change initiatives while establishing and maintaining effective relationships
  • Superior research, problem solving, analytical, and critical thinking skills
  • Strong ability to select, develop, and engage staff, and to foster a collaborative environment
  • Knowledge of available data sources/elements and associated strengths and shortcomings
  • Advanced understanding of process mapping
  • Competencies typically acquired through a bachelor`s degree or equivalent experience
  • Advanced degree preferred
  • In addition, a minimum of 10 years of experience in claims process, operations, or project management
  • Similar experience in a field directly related to the applicable process would be considered
  • Minimum of 2 years of experience working in an effective leadership and/or management capacity




About Liberty Mutual

Since 1912, Liberty Mutual Insurance have committed theirselves to providing broad, useful and competitively-priced insurance products and services to meet their customers' ever-changing needs. Their delivery on this commitment is the reason they're now the third largest property and casualty insurer in the U.S. based on 2012 direct premium written according to the National Association of Insurance Commissioners.

Liberty Mutual Careers

Join the vibrant team at Liberty Mutual, a leading global insurance company, where your career is in your hands. At Liberty Mutual, we are committed to fostering an inclusive culture that values diversity and innovation. With a variety of job opportunities across multiple fields, this is where your professional journey can truly flourish.

Work You’ll Do

At Liberty Mutual, you’ll be part of a team that’s dedicated to empowering people to live safer, more secure lives. Whether you’re interested in a position in claims handling, underwriting, or customer service, you’ll find a platform here to enhance your skills and push the boundaries of what you can achieve.

Explore Our Job Opportunities

Liberty Mutual offers a range of career paths for both seasoned professionals and those just starting out. Our internship programs provide invaluable hands-on experience, helping to bridge the gap between education and full-time employment. For those seeking to grow their career, we offer positions that challenge and inspire, backed by benefits that support both professional and personal growth.

Innovate with Us

Innovation is at the heart of Liberty Mutual. We encourage our team to bring fresh ideas that drive industry leadership and improve customer experiences. By joining our team, you’ll collaborate with talented professionals who are keen on developing solutions that lead the market.

Develop Your Career

Liberty Mutual is deeply invested in the professional development of its employees. With comprehensive diversity training and leadership programs, we prepare you to take on leadership roles within the company. Networking opportunities within the company can lead to mentorship and further career advancement.

Benefits of Joining Liberty Mutual

Working at Liberty Mutual comes with numerous benefits. From competitive salaries to health and wellness programs, we ensure our team members are well taken care of. More than just a job, a position at Liberty Mutual is a stepping stone to a fulfilling career.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Liberty Mutual. We are actively hiring and looking for individuals who are passionate, curious, and ready to drive change. Enhance your resume, prepare for your interview, and become part of a company that values your unique skills and vision.

Stay Connected

Keep up to date with the latest from Liberty Mutual Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get insights into new postings and career tips directly from our team.

Liberty Mutual: A Place to Grow, Innovate, and Lead

Discover how you can make a difference. Visit our careers page to find the position that’s right for you and join a team that’s committed to growth, leadership, and innovation. At Liberty Mutual, your career is what you make it.
Learn more about Liberty Mutual
Size
45,000 employees
Industry
Finance & Insurance
Founded
1912
* Ladders Estimates

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