Qualifications

• 3+ years of hands-on experience in Site Reliability Engineering or equivalent role
• Proven track record leading major incident management and serving as Incident Commander
• Strong background in troubleshooting production issues in cloud and hybrid environments
• Familiarity with retail technology, particularly Point of Sale (POS) systems
• Experience in using observability tools such as Dynatrace and Azure Monitor
• Proficient in Linux administration and scripting with Bash or Python
• Excellent communication and coordination skills, particularly during high-pressure incidents

Responsibilities

• Lead major incident response during production outages and serve as Incident Commander
• Coordinate communication during P1/P2 incidents with technical teams and business leadership
• Conduct Root Cause Analysis (RCA) to identify and address system failures
• Track corrective actions to ensure timely resolution of incidents
• Improve system observability and reduce alert fatigue within production systems
• Develop operational documentation, including runbooks and playbooks
• Support retail store deployments and participate in after-hours support and maintenance

Benefits

• Hands-on experience with next-generation Point of Sale (POS) technologies
• Opportunity to lead cross-functional collaboration with various engineering teams
• Key involvement in driving systems reliability and operational excellence
• Engagement in continuous improvement of incident response strategies
• Work in a dynamic, high-visibility production environment
• Onsite role fostering direct teamwork and collaboration