HTC Global Services

Site Reliability Engineer II

HTC Global Services • $95K — $115K *
Dearborn, MI 48126In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field.
  • 4+ years of IT experience.
  • 3+ years of development experience with a coding language.
  • Hands-on experience with Google Cloud Platform (GCP).
  • Experience with BigQuery and monitoring tools like Dynatrace.
  • Familiarity with ITSM tools like ServiceNow.

Responsibilities

  • Collaborate with infrastructure teams to automate essential tasks.
  • Monitor production environments and address issues proactively.
  • Build advanced tooling for monitoring and reliability across distributed data centers.
  • Improve on-call and incident management processes with engineering teams.
  • Conduct capacity planning to meet growing traffic demands.
  • Maintain monitoring systems for system health checks.
  • Drive performance and security improvements using data-driven analysis.

Benefits

  • Hybrid work model allowing flexibility in work location.
  • Opportunities for professional growth in cloud technologies.
  • Access to advanced tools and technologies in cloud infrastructure.
Full Job Description
Site Reliability Engineer II

Overview / Summary

We are seeking a Site Reliability Engineer to join an SRE team focused on observability, monitoring, and technical consulting across GCP-based data platforms. This role is responsible for ensuring the availability, reliability, and performance of cloud and network systems and services through automation, monitoring, troubleshooting, and continuous optimization.

Key Responsibilities
  • Collaborate with infrastructure teams to implement critical solutions by automating routine tasks.
  • Monitor and manage production environments, proactively identifying and resolving issues.
  • Participate in building advanced tooling for system access monitoring, log session recording, and reliability administration across multiple geographically distributed data centers.
  • Engage with engineering teams to improve on-call efficiencies, incident management, and post-mortem analysis.
  • Perform capacity planning and optimization to support growing demands and traffic patterns.
  • Maintain monitoring and alerting systems for proactive system health checks.
  • Continuously improve system performance, stability, and security through data-driven analysis and optimization.
  • Create and maintain comprehensive documentation and diagrams to facilitate knowledge sharing.
  • Work hands-on with cloud infrastructure, BigQuery workloads, CI/CD pipelines, and enterprise monitoring tools to maintain critical systems at scale.

Required Qualifications
  • Bachelor's degree.
  • 4+ years of experience in IT.
  • 3+ years of development experience.
  • Practitioner-level experience with at least one coding language or framework.
  • Hands-on experience with Google Cloud Platform (GCP).
  • Experience with BigQuery.
  • Experience with Dynatrace.
  • Proficiency with monitoring and observability tools, ideally Dynatrace or comparable tools such as Datadog or New Relic.
  • Familiarity with ITSM tools such as ServiceNow, including incident, problem, and change management.

Preferred Qualifications
  • Experience with GCP Cloud Run.
  • Experience with Python.
  • Strong troubleshooting and problem-solving skills.
  • Familiarity with AI tools, including agents, skills, LLMs, and copilots.
  • Experience defining and tracking SLAs, SLOs, and SLIs.

#LI-Hybrid #LI-RM1

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Information Technology
Founded
1990
NASDAQ
HTCKF
* Ladders Estimates

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