Cisco

Site Reliability Engineer

Cisco$128K — $184K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Hands-on experience with Splunk and ServiceNow.
  • Bachelor's degree and 4+ years of professional experience.
  • Experience as a Linux Administrator or with Linux (Alma, CentOS).
  • Proficiency in software programmability, automation (Python, Ansible, Terraform), and orchestration/virtualization technologies.
  • Working knowledge of ITIL-aligned customer support processes.

Responsibilities

  • Manage and support large-scale environments across compute, virtualization, and multi-cloud infrastructure.
  • Administer and automate tasks in tools like ServiceNow and Splunk.
  • Write and optimize SPL queries for proactive monitoring and incident response.
  • Work with multi-cloud environments, primarily AWS, for network integration.
  • Automate customer stacks using programmability and orchestration tools.
  • Create and evaluate project work including design and implementation plans.
  • Diagnose and resolve complex issues related to operating systems, hardware, and networks.

Benefits

  • Hybrid work model allowing flexibility.
  • Opportunities for career development within a leading tech company.
  • Access to a world-class monitoring platform and advanced Cisco technologies.
  • Exposure to multi-cloud environments and cutting-edge IT operations.
Full Job Description
The application window is expected to close on: 08/13/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

***We are looking for candidates local to RTP as this is a hybrid role***
Your Impact

As a Site Reliability Engineer (SRE) on this CX engineering team, you will play a key role in how Cisco IQ delivers outcomes for our customers, managing and supporting complex, large-scale environments across compute, virtualization, and multi-cloud infrastructure. You will support a world-class monitoring platform that drives IT operations for network, collaboration, data center, and security operations, providing proactive management, monitoring, and optimization of infrastructure and processes to reduce costly inefficiencies, maximize system availability, and improve security and compliance. You will work closely with delivery teams within Customer Experience, Cisco IQ, and partners to deliver services and strategic consulting engagements that drive real business outcomes.

As a lead member of this Customer Experience team:
  • Work on a best-in-class network management architecture, including administration and automation of tasks in tools such as ServiceNow, Splunk, and other Cisco technologies.
  • Apply Splunk power user skills to write and optimize SPL queries, configure custom alerts, and build dashboards and reports that drive proactive monitoring and faster incident response.
  • Experience with compute, virtualization, and container environments including Cisco UCS, HyperFlex, VMware, Microsoft, and Kubernetes.
  • Apply technical familiarity with multi-cloud environments, primarily AWS, from a network integration perspective.
  • Apply software programmability, automation (Python, Ansible, Terraform, and so on), orchestration, and virtualization technologies to improve and automate customer stacks.
  • Build and review project work, including design recommendations, High-Level Design, Low-Level Design, and Implementation/Change Management Plans.
  • Work through pressure in high priority and complex situations and outages, diagnosing and solving problems related to the operating system, hardware, network, and related software.
  • Work with the team in evolving application infrastructure architecture and make recommendations for improvements.
  • Lead all sys-admin functions of the servers, perform patch and software distributions, run security configuration of the systems, provide reports for management use, and demonstrate system health and compliance based on pre-defined standards.
Minimum Qualifications:
  • Hands-on experience with Splunk and ServiceNow
  • Bachelor's degree and 4+ years of professional experience
  • Experience as a Linux Administrator or hands-on experience with Linux (Alma, CentOS)
  • Experience with software programmability, automation (Python, Ansible, Terraform, and so on), orchestration, and/or virtualization technologies
  • Experience in ITIL-aligned customer support processes
Preferred Qualifications:
  • Experience with compute, virtualization, and container environments including Cisco UCS, HyperFlex, VMware, Microsoft, and Kubernetes
  • Working knowledge of Cisco technologies
  • Proven ability to mentor and develop junior engineers, with experience leading high-visibility strategic consulting engagements
  • Experience integrating network services appliances (such as firewalls, IPS, load balancers, WAN optimizers) within Data Center solution designs
  • Experience building and reviewing project work, e.g. design recommendations, High-Level Design, Low-Level Design, and Implementation/Change Management Plans

About Cisco

Cisco Careers

Join the vibrant team at Cisco, a global leader in networking and cybersecurity solutions, where innovation and leadership thrive. Cisco offers a plethora of job opportunities that cater to a range of skills and experiences, making it an ideal place for both seasoned professionals and those seeking an internship to jumpstart their career. Work You’ll Do At Cisco, you’ll be part of a culture that values diversity, leadership, and professional growth. Engage in work that matters with a team that combines technology, creativity, and the power of human connection to redefine networking. Cisco’s commitment to innovation isn’t just about technology, but also about transforming the way we work and collaborate. Cisco’s employment philosophy supports career advancement and nurtures a leadership pipeline that is equipped with diversity training and opportunities for growth. Whether you’re applying your skills to drive our latest innovations or using our vast networking capabilities to solve complex problems, at Cisco, every role is impactful. Join Our Dynamic Team Explore job opportunities in areas ranging from engineering to marketing, sales to cybersecurity. Cisco is hiring individuals who are passionate, curious, and ready to drive change. Positions at Cisco offer competitive benefits, a supportive culture, and the chance to work with cutting-edge technology. Internship Programs Kickstart your career with a Cisco internship. Gain invaluable industry experience, enhance your resume, and build professional networks that last a lifetime. Our internships provide hands-on experience and the chance to work on projects that matter. Leadership and Development Cisco is committed to fostering leadership skills and providing employees with the training needed to succeed. Our leadership programs help you develop new skills, manage teams effectively, and lead with confidence. Cisco’s commitment to professional development ensures that your career path is as dynamic as our technologies. Benefits and Culture Cisco understands the importance of a balanced life. Our benefits package is designed to ensure that our team members are healthy, happy, and secure. At Cisco, you’ll find a supportive culture that encourages open communication, teamwork, and mutual respect. Stay Connected Join Cisco’s Talent Network Stay informed about new positions that match your skills and interests. At Cisco, we value the curiosity and unique perspectives of our team members. Subscribe to receive personalized job alerts and insider tips directly from our hiring managers. Explore Cisco Jobs Ready to advance your career at Cisco? Search open positions, prepare your resume, and get ready for an interview that could lead to your next big opportunity. At Cisco, we’re not just filling positions—we’re investing in leaders. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Cisco.
Learn more about Cisco
Size
79,500 employees
Market Cap
$194.5 billion
Industry
Net Income
$10.1 billion
Founded
2014
5 Year Trend
+1.4%
Revenue
$48 billion
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