Cummins

Site Customer Quality Assurance Engineer

Cummins$70K — $95K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Engineering or related technical field preferred
  • Minimal to intermediate experience in quality assurance roles
  • Expertise in quality systems (APQP, PPAP, measurement science)
  • Strong communication skills for diverse audience engagement
  • Proficient in data analysis and statistical problem-solving methods

Responsibilities

  • Advocate for customers, resolving product and process quality issues
  • Translate customer expectations into actionable quality requirements
  • Lead containment and corrective action efforts for nonconformances
  • Drive continuous improvement initiatives across processes and suppliers
  • Ensure compliance with quality standards and customer requirements
  • Support problem identification and lead Six Sigma initiatives
  • Serve as a resource for quality assurance and Quality 4.0 advancement

Benefits

  • Collaborative work environment with cross-functional teams
  • Engagement in continuous improvement projects
  • Opportunities for professional development
  • Support for innovation in quality assurance processes
  • Potential for involvement in advanced quality initiatives
Full Job Description
Job Description

We are looking for a talented Site Customer Quality Assurance Engineer to join our team specializing in Quality for our Cummins Inc. facility in Seymour, IN.

In this role, you will make an impact in the following ways:
  • Advocate for both internal and external customers by driving resolution and prevention of product and process quality issues at the site level
  • Translate customer expectations into actionable quality requirements using customer-centric metrics to prioritize improvements
  • Lead containment and corrective action efforts, ensuring timely resolution of nonconformances and customer concerns
  • Drive continuous improvement initiatives to reduce defects across processes, suppliers, and product design
  • Ensure product and process development meet established quality standards and customer-specific requirements
  • Support and lead problem identification and prioritization, contributing to Six Sigma and continuous improvement projects
  • Influence change management activities by validating products and processes, analyzing data, and supporting decision-making
  • Serve as a quality subject matter resource, supporting cross-functional teams, audits, and advancement of Quality 4.0 initiatives


Responsibilities

To be successful in this role, you will need the following:
  • Strong customer focus and communication skills to build relationships and clearly convey quality expectations across diverse audiences
  • Advanced problem-solving capabilities, leveraging data, statistical methods, and structured quality tools to drive root cause resolution
  • Expertise in quality systems and processes (APQP, PPAP, measurement science) to ensure consistent product and process performance
  • Ability to influence outcomes, manage conflict, and lead cross-functional initiatives while navigating complex quality challenges

Education, Licenses, Certifications:
College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.
This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Minimal to intermediate level of experience required.

Qualifications

Preferred Core Responsibilities and Activities:
  • Receive, document, and evaluate customer complaints, leading structured root cause analysis to determine effective corrective and preventive actions
  • Serve as the primary quality point of contact for customer concerns, ensuring timely communication, containment, response, and closure
  • Collaborate cross-functionally with Engineering, Manufacturing, Operations, and Supplier Quality teams to implement and validate corrective actions
  • Apply strong communication skills to clearly convey quality issues, resolutions, and customer expectations to internal and external stakeholders
  • Demonstrate a proactive, detail-oriented problem-solving approach, maintaining organization and objectivity in time-sensitive situations
  • Build and maintain strong customer relationships by managing expectations and consistently delivering on commitments
  • Effectively prioritize multiple quality issues, investigations, and customer responses while maintaining accuracy and urgency
  • Leverage preferred experience, including a college degree or relevant professional background, to support quality initiatives and continuous improvement
  • A high level of relevant experience may be considered in lieu of formal educational requirements.


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About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ

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