5-7 years of relevant management experience in food and beverage settings
Outstanding interpersonal communication skills for effective interactions
Proven ability to perform under pressure
Understanding of Food Sanitation Management
Ability to work flexible shifts and obtain necessary gaming license
Strong knowledge of operational procedures and inventory management
Responsibilities
Ensure proper staffing and training based on volume forecasts
Monitor inventory and budget compliance
Formulate and enforce departmental policies and performance standards
Coordinate recruiting and selection of team members
Communicate effectively with staff and other departments
Maintain high levels of service and safety standards
Develop and train the sales approach with the team
Benefits
Opportunities for skill development through management training
Dynamic work environment in a high-energy casino setting
Potential for career advancement within the organization
Flexible scheduling options to accommodate personal commitments
Access to competitive benefits packages
Full Job Description
Position Summary: The Shift Manager Duke's is responsible for the successful operation of Duke's Chophouse and directing the work of the staff, assuring that guests have a favorable experience when visiting our outlets or the gaming floor.
Job Title: Shift Manager Duke's
Department: Food & Beverage
Reports To: Manager Duke's
FLSA Designation: Exempt
License Type: Gaming
Salary Range: $80,000 - $95,000
Essential Job Functions:
Ensures proper staffing for forecasted volume and budgetary guidelines through proper training of supervisors
Orders and monitors inventories and reports discrepancies to the Director
Meets budgeted figures for labor and other expenses
Formulates, administers, and enforces departmental policies and performance standards
Notifies team members and supervisors of changes in policy and procedure
Must work closely with department trainer to ensure all new hires are trained both with classroom and floor programs. Ensure all existing team members are attending follow up training sessions
Communicates any problems or concerns to Director and other departments as needed
Coordinates all activities in Duke's relating to recruiting and selection of applicants
Communicates with departments to ensure proper communication by conducting and participating in departmental meetings
Establishes performance and profit objectives for short-term and long-term goals
Maintains files in such a way that another manager could perform efficiently in the event of his/her absence
Held accountable for the accuracy and thoroughness of departmental records and reports
Promotes the casino through good will and positive attitude
Ensures a maximum level of service and satisfaction throughout the property, in Duke's operations, is achieved and maintained
Maintains high sanitation and safety standards
Ensures departmental compliance with applicable federal and state laws governing food & beverage
Maintains sufficient materials and products in the work location
Maintains security of products and areas assigned to department
Ensures rotation of products
Understands that this is a 24-hour responsibility and is always accessible
Maintains professional grooming and appearance and acts as a role model according to established policy
Ensures that all Team Members are treated in a fair and consistent manner
Performs any other duties as specified or assigned by the Director or any member of executive management
Develop and train sales team approach with all Duke's personnel
All other duties as assigned
Qualifications:
Possesses complete knowledge of all procedures related to the job
Ensures that all guests are treated in a prompt, professional and courteous manner
Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members
Prior experience is necessary as well as a proven track record demonstrating sound judgment and the ability to perform well under pressure
Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy
Attends all Management training sessions and seminars as prescribed
Must have successfully completed and maintain certification in Food Sanitation Management within 120 days of employment
Must be able to obtain and retain a New York State Gaming license
Must be able to use a computer
Must be able to understand and communicate Material Safety Data Sheets to all team members
Adheres to the Cut off Procedure and ensures all documentation is completed and turned into Guest Safety, and the Director
Communicates all concerns and observations to the Director
Supports all departments with any requests or assistance
Ability to communicate with feam members and guests
Ability to be a TEAM player
Ability to successfully fulfill the pre-employment process
Ability to work flexible shifts and days of the week including holidays
Ability to obtain and maintain all necessary licensing
Working Conditions:
Regularly required to see, talk, and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
Must occasionally lift and lift to 25 pounds
Frequently required to stoop, crouch, or kneel
Ability to interact with others while maintaining a courteous and positive demeanor
Exposure to smoke filled environment and high noise level
