Description

The Shift Lead supports site operations by providing day-to-day oversight of contractor personnel during assigned shifts in support of governmentobjectives. This role serves as a liaison between contractor personnel and site leadership, ensuring all work is performedin accordance withcontractual requirements, policies, and performance standards.

The Shift Lead provides guidance, direction, and quality oversight to contractor personnel to ensure the accuracy, consistency, and timeliness of work meet or exceed government expectations. This position also plays a key role in workload coordination, case prioritization, and the training and professional development of analysts supporting the mission.

Responsibilities

• Provide day-to-day oversight and direction to contractor personnel during assigned shifts.
• Manage and coordinate workload to ensuretimelycompletion of assigned tasks and deliverables.
• Serve as a liaison between contractor personnel and site leadership, ensuring clear and effective communication.
• Provide guidance, oversight, and quality assurance to ensure all work products meet or exceed government standards.
• Ensure contractor personnel adhere to all government policies, procedures, and guidelines.
• Assign and prioritize casework based on mission requirements and established priorities.
• Monitor workload levels and elevate concerns to site leadership, including the need foradditionalsupport or redistribution of work.
• Compile and provide statistical data and reports asrequired.
• Train, mentor, and develop analysts, enhancing team capabilities in research techniques, analytical methodologies, and mission-specific processes.
• Share subject matterexpertise, providing both formal training sessions and informal coaching during casework.
• Perform administrative functions asrequired, ensuring such duties do not exceed 10% of the workday withoutappropriate approval.

Qualifications

• Minimum of five (5) years of experience conducting investigations, including social media exploitation, open-source intelligence (OSINT), research, targeting, and analysis.
• Advanced knowledge of immigration and criminal justice laws, regulations, and policies.
• Demonstrated ability to lead, supervise, and develop personnel, including training, mentoring, and managing workload with competing priorities and deadlines.
• Strong organizational, analytical, and communication skills, with the ability to interact effectively with government stakeholders.

Benefits InformationRegular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Pay Range96,000-110,00 Job ID2026-23056 Work TypeHybrid