Join our team as Director of Operations!

Teaming up with the General Manager, the Director of Operations is the go-to leader who keeps the hotel running smoothly! You'll keep costs in check, raise the bar on quality, and inspire your team to deliver unforgettable guest experiences. Your days will be filled with crunching numbers, reviewing business stats, and making sense of financial reports-but there's plenty of action too! You'll help shape winning sales and marketing strategies, making sure the hotel shines and stands out from the crowd.

KEY SKILLS/RESPONSIBILITIES

• Revenue & Marketing Leader: Oversee all hotel revenue streams and develop effective marketing and pricing strategies to maximize profitability across departments.
• Sales & Guest Experience Champion: Drive sales through relationship-building and proactive account management, while promoting hotel policies and delivering exceptional guest service.
• Financial & HR Manager: Prepare budgets, monitor financial performance, and produce reports. Lead human resources initiatives focused on employee motivation, development, and retention.
• Asset & Compliance Steward: Protect hotel assets through maintenance programs and quality reviews, ensuring compliance with all laws and company policies.
• Team Builder & Communicator: Set clear roles and goals, host regular meetings, and keep open lines of communication to drive team performance and meet corporate objectives.
• Professional Role Model: Maintain a polished, professional image, adhere to attendance guidelines, and remain flexible in taking on additional duties as needed.

EDUCATION & EXPERIENCE

• Bachelor's degree or hotel hospitality experience required; minimum 4 years of related experience or equivalent education.
• Strong leadership, communication, and customer service skills; attention to detail with planning, organization, and computer proficiency.
• Mathematical and general accounting knowledge, including budgeting, profit/loss, and variance analysis.
• Relevant certifications (e.g., Alcohol Awareness, General Manager) as required by franchise.
• Adaptable to a fast-paced environment and willing to be on call as needed.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

Sheraton Milwaukee Brookfield Hotel provides an elevated workplace experience near major Wisconsin attractions including Miller Park, Brookfield Square, and the Brookfield Conference Center. The hotel features an on-site restaurant, The Craft Room, serving Midwestern-inspired dishes and cocktails. With 21 meeting venues, the property supports business events and weddings in an upscale setting. Team members help maintain clean, comfortable guest rooms with mini-refrigerators and support amenities such as indoor and outdoor pools. It's a versatile environment suited for staff who enjoy serving a mix of business travelers, event guests, and families.

Application deadline for Colorado positions: