Overview & Position Summary

This position supports the SHAWOOD customer experience by welcoming visitors, maintaining an elevated presentation environment, and assisting with early customer engagement. This role serves as the first point of contact for prospective buyers, ensuring a warm, professional, and brand-aligned introduction to the community. It works under direct supervision to assist with visitor interactions, scheduling needs, and day-to-day administrative support. This position contributes to a seamless and memorable experience that reflects the SHAWOOD brand.

Primary Responsibilities

• Greet prospective buyers and visitors, providing a warm, professional, and brand-consistent first impression.
• Assist with early-stage prospect engagement by collecting visitor information and coordinating appointments or tours as directed.
• Maintain the presentation quality of the model home, sales environment, and SHAWOOD experience spaces.
• Support community events, marketing activities, and realtor engagements by preparing materials and assisting with setup.
• Provide basic information to visitors by referencing available resources and escalating detailed questions to the appropriate team member.
• Enter visitor and prospect information into CRM or tracking tools with accuracy and timeliness.
• Assist with daily administrative tasks that support community operations and guest experience.
• Participate in ongoing training to build foundational knowledge of SHAWOOD product features, design philosophy, and customer engagement practices.

Education & Experience

Required:

• Bachelor’s degree OR an equivalent combination of education and experience.
• Up to 1 year of relevant professional experience.
• Basic exposure to customer service, hospitality, or administrative support.

Preferred:

• Experience in premium service, hospitality, luxury retail, or guest-facing environments.
• Familiarity with CRM platforms or customer-tracking tools.
• Interest in design, architecture, or high-quality craftsmanship concepts.

Skills & Competencies

• Strong interpersonal and customer-service skills.
• Ability to create a welcoming, professional visitor experience.
• Basic organizational and time-management capabilities.
• Skill in maintaining accurate information in tracking tools or systems.
• Ability to learn and follow established processes with direct supervision.
• Professional presentation and communication skills.
• Attention to detail with an understanding of brand consistency.
• Adaptability to shifting visitor traffic and community needs.
• Willingness to learn SHAWOOD product features and design elements.
• Team-oriented mindset with a focus on supporting community and brand goals.

Working Conditions

Work is performed in model homes, premium presentation environments, community sales centers, and general office settings. Regular movement throughout homesites and design spaces may be required. Weekend and variable scheduling aligned with customer traffic is expected. Minimal travel may be required for events or training sessions.

Physical Requirements

• Ability to walk through model homes, community spaces, and presentation areas.
• Ability to sit or stand for extended periods while greeting and assisting visitors.
• Ability to lift and carry light materials such as brochures or event items.
• Ability to operate standard office and communication tools.
• Ability to work across indoor and outdoor environments as needed.

 Compensation

• Base Salary: $90,000
• FLSA Status: Non-Exempt
• Bonus Type: Discretionary Bonus of up to $24,000 paid quarterly

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families: 

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available. 
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.