Responsibilities & QualificationsRESPONSIBILITIES
- Provide technical support, administration, and troubleshooting for SharePoint Online (SPO) and Microsoft 365 collaboration environments,AFNCR ITS customers.
- Develop and maintain custom SharePoint and Power Platform solutions utilizing: JavaScript Design, develop, and maintain Microsoft Power Platform solutions,
- including: PowerApps Power Automate Power BI dashboards and reporting solutions
- Resolve Tier 1–3 SharePoint Online incidents, service requests, and operational issues in accordance with established SLAs and ITIL processes
- Administer SharePoint Site Collections
- including: Site creation Configuration Permissions, management Governance Content, management Decommissioning activities
- Manage SharePoint permissions, Active Directory-integrated access controls, user/group memberships, and high-level administrative functions across multiple environments.
- Design and modify SharePoint pages, layouts, branding, and user interfaces to support customer and mission requirements.
- Monitor SharePoint environment health, site usage metrics, performance, and service availability to ensure operational stability.
- Support enterprise collaboration initiatives, modernization efforts, and process improvement activities across AFNCR ITS supported organizations.
- Utilize BMC Helix, Remedy, or ServiceNow ticketing systems to document, track, update, and resolve incidents, change requests, and service requests.
- Participate in Change Management processes, including implementation support, outage coordination, and documentation of system changes.
- Develop technical documentation, SOPs, knowledge articles, user guides, and training materials for customers and support personnel.
- Conduct customer engagement sessions to gather business and technical requirements for SharePoint and Power Platform solutions.
- Coordinate with application teams, database administrators, cybersecurity personnel, and infrastructure teams to ensure secure and compliant system operations.
- Maintain compliance with DoD, Air Force, AFNCR ITS, and cybersecurity policies, including security best practices and operational procedures.
REQUIRED QUALIFICATIONS
- Ability to obtain and maintain required government security clearance
- A bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance.
- Education and experience requirements may be substituted with:
- 1.A master’s degree (in subjects described above) and four years general experience of which at least three years must be specialized experience.
- 2.No degreeand ten years of general experience of which at least eight years must be specialized experience.
- Experience administering and supporting SharePoint Online (SPO) within enterprise or government environments.
- Strong working knowledge of: JavaScript CSS HTML jQuery JSON Bootstrap React JS VS Code
- Experience developing and supporting Microsoft Power Platform solutions, including: PowerApps Power Automate Power BI
- Experience utilizing BMC Helix, Remedy, or ServiceNow ticketing systems in an operational support environment.
- Experience managing SharePoint permissions, Site Collection administration, governance, and troubleshooting.
- Experience creating technical documentation, SOPs, and end-user training materials.
- Strong analytical, troubleshooting, and problem-solving skills.
- Strong verbal and written communication skills with the ability to interact professionally with customers, leadership, and technical teams.
- Ability to independently manage multiple priorities in a fast-paced operational environment.
PREFERRED QUALIFICATIONS
- Microsoft certifications related to: SharePoint Microsoft 365 Power Platform Power BI
- Experience supporting Department of War(DoW), Air Force, or federal government environments.
- Experience supporting large-scale enterprise SharePoint or Microsoft 365 environments.
- Experience with SharePoint branding, customization, and workflow automation.
- Knowledge of Microsoft 365 integrations and collaboration tools.
- Familiarity with ITIL processes and enterprise operational support models.
- Experience supporting secure or mission-critical environments.
Overview
We are seeking a SharePoint Powe Platform Developer and Administrator to join our team supporting at Joint Base Andrews, MD.
Vulnerability Management to support the Air Force National Capital Region IT Services program. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are IT Operations and Maintenance; Plans, Projects, and Engineering and National Military Command Center (NMCC).
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Joint Base Andrews, MD
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday 6 Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: less than 10%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.
The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
- US Citizen
- Ability to obtain and maintain required government security clearance
WAGE INFORMATION
Target salary range: $105,000.00 - $125,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individuals particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.
