Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
6+ years hands-on SFMC configuration and technical support experience.
Salesforce Marketing Cloud Administrator and Marketing Cloud Consultant certifications required.
Proficient in AMPscript, SSJS, SQL, HTML/CSS, and REST/SOAP APIs.
Experience integrating CRM systems with SFMC (Salesforce Sales/Service Cloud, MuleSoft, or equivalent).
Knowledge of CPUC, CCPA/CPRA, CAN-SPAM, and GDPR data-handling regulations.
Responsibilities
Serve as the technical owner of SJCE's SFMC instance, ensuring best practices and scalability.
Configure and maintain SFMC components across various studios and builders.
Build and manage data extensions, filters, SQL queries, and automate processes.
Support integrations with CRM systems and troubleshoot data-sync errors and anomalies.
Enforce secure development practices and protect customer data integrity.
Lead platform updates, security patches, and new release adoption.
Develop technical SOPs, architecture diagrams, and documentation for handover.
Benefits
Comprehensive support for Tier-2/Tier-3 technical issues from 7 AM to 6 PM PT, Monday-Friday.
Opportunity to manage and lead technical aspects of a significant SFMC instance.
Engagement with the latest Salesforce updates and technology advancements.
Focus on secure and ethical handling of customer data elements.
Full Job Description
Roles and Responsibilities
Serve as the hands-on technical owner of SJCE's SFMC instance, ensuring configurations follow Salesforce-recommended best practices and are scalable, maintainable, and well documented.
Configure and maintain SFMC components: Email/Mobile/Social Studio, Web Studio/Cloud Pages, Journey Builder, Automation Studio, and Contact Builder / Data Designer.
Build and manage data extensions, filters, SQL queries, and automations; configure scheduled processes and file-drop integrations.
Support integrations with CRM systems, data warehouses, and APIs, including troubleshooting data-sync errors, performance issues, and platform anomalies.
Enforce secure development practices, protect system integrity, and ensure no customer data is stored, transferred, or used outside the engagement scope.
Lead platform updates, security patches, bug fixes, and new-release adoption provided by Salesforce.
Develop and maintain technical SOPs, architecture diagrams, and configuration documentation for SJCE handover.
Provide Tier-2/Tier-3 technical support with unlimited incidents via phone, email, and online during 7 AM - 6 PM PT, Monday-Friday.
Immediately investigate and report any suspected data breach or security incident to the Program Manager and SJCE.
Minimum Qualifications
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
6+ years hands-on SFMC configuration and technical support experience.
Salesforce Marketing Cloud Administrator and Marketing Cloud Consultant certifications.
Demonstrated proficiency in AMPscript, SSJS, SQL, HTML/CSS, and REST/SOAP APIs.
Experience with CRM ↔ SFMC integrations (Salesforce Sales/Service Cloud, MuleSoft, or equivalent).
Working knowledge of CPUC, CCPA/CPRA, CAN-SPAM, and GDPR data-handling requirements.
Preferred Qualifications
Salesforce Marketing Cloud Developer or Email Specialist certification.
Prior SFMC delivery for a utility, CCA, or regulated public agency.
Experience with Marketing Cloud on Core (MC Growth/Advanced) migrations.
Familiarity with Snowflake, Azure Data Lake, or AWS-based data warehouses for SFMC data feeds.
