- Location: Palo Alto, California
- Type: Contract
- Job #107135
Job Title: Salesforce Business Analyst / Product Manager
Location: Palo Alto, CA
Job Type: Full-time, 4-months, On-Going Contract, W2
Schedule: Monday - Friday, Onsite
Pay Range: $64.00 per hour
Visa sponsorship is not available now or in the near future. Job Description: Key Responsibilities - Lead the end-to-end Salesforce project lifecycle, including planning, execution, monitoring, and post-production support.
- Partner with business stakeholders to define requirements, project scope, timelines, and deliverables.
- Coordinate with Salesforce administrators, developers, architects, and third-party vendors to ensure successful project execution.
- Develop and maintain project plans, resource allocations, risk tracking, issue management, and budget oversight.
- Facilitate Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.
- Manage change requests, impact assessments, approvals, and stakeholder communications.
- Provide executive-level reporting on project status, risks, dependencies, and milestones.
- Drive user adoption through training initiatives, change management, and communication efforts.
- Act as the primary escalation point for project-related issues and ensure timely resolution.
- Support release management cycles, defect triage, enhancement requests, and post-go-live hypercare.
- Partner with Sales Operations, Customer Success, and Finance teams to define and improve revenue-related business processes and reporting.
Requirements - 10+ years of project management, product management, or business analysis experience.
- Minimum 5 years of experience managing Salesforce-focused projects.
- Strong knowledge of the Salesforce ecosystem, including Sales Cloud, Service Cloud, and CPQ.
- Experience working within Agile and Waterfall delivery methodologies.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Strong stakeholder management, communication, presentation, and problem-solving skills.
- Deep understanding of subscription-based business processes, including contract amendments, renewals, cancellations, upgrades, downgrades, add-ons, and co-terming.
- Experience defining and supporting SaaS business metrics including ARR, MRR, Churn, Net Revenue Retention (NRR), and Renewal Rates.
Preferred Qualifications - Salesforce Administrator certification.
- Salesforce Platform App Builder certification.
- Salesforce Consultant or related Salesforce credentials.
- Scrum Master certification.
- Experience managing vendor relationships and contracts.
- Exposure to enterprise release management processes and governance frameworks.
Skills - Salesforce (Sales Cloud, Service Cloud, CPQ)
- Product Management & Business Analysis
- Requirements Gathering & Stakeholder Management
- Agile/Scrum Project Delivery
- SaaS Revenue Operations (ARR, MRR, NRR)
- Release & Change Management
Education - Bachelor's degree in Computer Science, Business, Information Systems, or a related field.
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