Base Pay Range:$80,580 - $94,000
As a SET - Coach, your essential job functions will include the following:Training and Training Support- Assist in delivery of specific on-site training to designated dealerships.
- Facilitate instructional modules, stand up training, coaching and instruction to staff, management, and dealership personnel.
- Act as a resource to provide information to determine the most effective way of meeting the needs of management, staff, clients, or customers.
- Maintain familiarity with current learning and performance improvement industry standards, approaches, and innovations.
Operational Management- Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance and sales of service lane products and parts.
- Work with dealership management to gain support, change behavior and drive results.
- Quickly build cross-functional relationships at all levels of the dealership to implement changes.
- Develop and maintain consistent contact schedule with assigned dealers.
- Manage all activity tracking and account information in Salesforce.
- Develop and execute follow-up process to support dealership action plans and sustain behavior change.
- Communicate analyses and strategic plans based on diagnosis and findings to all affected parties (both internal and external).
- Participate in OEM regional meetings as needed.
- Submit timely update reports, itineraries, and expense reports to management as required.
Operational Execution- Understand and assess dealership associate's knowledge and skills related to in dealership training, program support, product knowledge, parts knowledge, and service lane sales.
- Create and execute customized coaching solutions to improve dealership personnel performance across all areas.
- Utilize knowledge of parts department protocols, procedures, methods, and best practices to affect positive change
- Coach and assist dealership staff on tools and resources to effectively stock and sell necessary parts and service
- Assist personnel with tools and capabilities to present products to customers and sell conclusively on the drive or over the counter - utilizing and explaining program value added items.
- Connect parts knowledge & procedures to their effect on key financial indicators for parts department and dealership (accounting, inventory management, technical expertise, organizational structure)
- Understand dealership operations and how process improvement impact overall profitability
- Demonstrate the value of a successful operational process (including Op Codes, inspection process, inventory management, fill rates, lost sales) and assist dealers in achieving success.
- Partner with advisors and parts professionals to develop their selling skills.
- Maintain high level of expertise with all service lane products and parts department techniques/procedures
Other Duties as AssignedPosition Requirements- Bachelor's degree preferred. Areas of concentration: in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree.
- Minimum 5 years of experience in inventory management, dealership or automotive operations preferred.
- Experience working in a dealership's parts department a plus
- Excellent communication and facilitation skills, and attention to detail.
- Project management experience preferred.
- Ability to work in a fast-paced environment.
- Proficiency in software applications required for the role i.e. Microsoft Office.
- Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
Competencies Required- Collaboration
- Communication
- Critical Thinking
- Customer Focus
- Diagnostic Skills
- Driving Change
- Industry/Product Knowledge
- Initiative
- Influence
- Operational Excellence
- Trusted Advisor
- Developing Program Champions
Physical Job Requirements- Continuous viewing from and inputting data to a computer screen
- Standing for long periods of time
- Lifting at least 35 pounds
- Travel required - approximately 60%
Drug Policy- Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
- There will be random drug testing. Please refer to the employee handbook for further details.
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
