Lowe’s

Services Sr Analyst

Lowe’s$75K — $95K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Operations, Finance, Marketing, Information Systems, or equivalent experience.
  • 3-5 years in Store Operations, Services, Merchandising, Marketing, Finance, IT, Supply Chain, Business Analysis, or related field.
  • Experience with SQL, data analysis, and data visualization tools.
  • Strong problem-solving, communication, and stakeholder management skills.

Responsibilities

  • Directs measurement methods for installed sales business models and channels.
  • Develops processes for business insights supporting sales execution.
  • Manages data from conventional and cloud-based models using various methodologies.
  • Mentors junior analysts on complex business decisions and analytics.
  • Leads sales forensics to optimize sales performance across channels.
  • Oversees operational data projects for installer management and fulfillment standards.
  • Provides insight for legal, tax, and compliance disputes involving installed sales.

Benefits

  • Opportunities for professional development and mentorship.
  • Access to modern technology platforms and tools.
  • Collaborative work environment with cross-departmental influence.
  • Potential exposure to innovative projects in technology and analytics.
Full Job Description
Your Impact

The Services Sr Analyst serves as a subject matter expert responsible for developing and executing strategies that measure, monitor, and optimize Services profitability and operational performance. This role drives end-to-end visibility into the health and efficiency of Lowe's ProServices business by creating and maintaining the tools, processes, and data frameworks that support operational excellence. The Services Sr Analyst enforces standards across key processes such as sales forensics, fulfillment, installer network management, and program quality, while mentoring other analysts on best practices. In addition, this role plays a critical part in the modernization of the Services technology ecosystem - defining business requirements, collaborating with product and engineering partners, testing new capabilities, and supporting the migration from legacy systems to next-generation platforms that enhance the experience for associates, providers, and customers.

What You Will Do
  • Directs the methods by which the installed sales business models and sales channels will be measured and monitored to ensure optimal business decisions and operational metrics are being achieved.
  • Develop proper processes and projects for providing business insights that support the successful execution of sales and operational processes for the installed sales business model.
  • Data is managed within conventional data models as well as cloud-based data models requiring this role to be well versed in multiple analytical and reporting methodologies to extract the required business data to produce the required business insights.
  • Serves as a mentor and guide for the Senior Services Analysts and Services Analysts in more complex business decisions, issues, and analytical designs.
  • Leads sales forensics for installed sales among various stakeholders. Sales forensics consist of installed sales category performance, labor to product attachment rates, installed sales performance by sales channel, and other general types of sales reporting. Along with the data, the role provides guidance on how to optimize sales performance.
  • Leads projects and processes aimed at providing operational data for the installed sales business model. Responsible for installer availability monitoring, installer network capacity management, installed sales job fulfillment standards and performance, operational profitability, installer payments, expense paid outs, and customer satisfaction by category and sales channel for the installed sales model.
  • Directs the amount for the percentage of installed sales that can be removed from the due file every fiscal quarter based upon the ratio of installed sales expenses that are customer paid outs vs installer payments.
  • Provides installed sales business data and approach to resolve compliance disputes the Legal, Tax, and Licensing departments encounter.
  • Leads projects that require complex analytical skills to provide the necessary business insight to identify the root cause of an issue.
  • Develops, configures, and modifies database components within various computing environments by using various data tools such as SQL, Power BI, and Excel to access and manipulate the data.
  • Must possess the ability to learn new systems and data sources as the installed business model evolves especially with the migration of installed sales data to modern platforms.


Required Qualifications
  • Bachelor's degree Business Administration, Operations, Finance, Marketing, Information Systems, or equivalent years of experience in lieu of education requirement, if applicable.
  • 3-5 years of experience in Store Operations, Services, Merchandising, Marketing, Finance, IT, Supply Chain, Business Analysis, or related field.
  • Demonstrated experience with SQL, data analysis, and data visualization.
  • Excellent problem-solving, communication, and stakeholder management skills.


Preferred Qualifications
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  • Experience with Lowe's Services systems (IMS, SPM, MRV Projects, Vendor Gateway, or related)
  • Background in technology enablement, process engineering, or systems modernization
  • Familiarity with Agile or hybrid SDLC methodologies
  • Ability to influence across multiple teams and levels in a large enterprise organization


About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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