The Home Depot

Services License Manager

The Home Depot • $75K — $95K *
US-AnywhereRemote in Florida, NY
Real Estate & Construction
5 - 7 years of experience
2 days ago
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 6+ years experience in compliance or related field
  • Strong relationships with local and state regulatory agencies and trade organizations
  • Ability to pass specified trade contractor license exams
  • Intermediate proficiency in Microsoft Office Suite
  • High school diploma or GED required, Bachelor's preferred

Responsibilities

  • Ensure compliance of THD Service Providers with state and local regulations
  • Oversee jobsite compliance activities, including quality audits
  • Maintain all necessary trade licenses and complete education requirements
  • Resolve customer complaints related to service installations
  • Engage with state officials to address compliance issues
  • Conduct data analysis to highlight compliance risks and propose solutions

Benefits

  • Travel requirement of more than 50% for those who enjoy mobility
  • Opportunity to build strong relationships within the regulatory community
  • Leadership role in overseeing a work group and mentoring on compliance
  • Work within a supportive team environment facilitating service quality improvements
Full Job Description
This Services License Manager will work within a geographic market that will include, but not limited to: Jacksonville, Orlando or Tampa Bay areas.

Position Purpose:

Ensures THD At Home Services compliance with state and local regulatory license requirements which includes holding and maintaining specific trade licenses, building and maintaining relationships with state and local officials and trade organizations, overseeing Field compliance activities (e.g. Service Provider compliance with licensing, permitting, professional standards, etc.), and performing Service Provider jobsite quality and compliance audits.

Key Responsibilities:
  • Responsible for the compliance of all jobs performed by THD Service Providers in their specific categories and geography; must fully act and bind THD in all matters in any manner connected with the building contractor business
  • Responsible for ensuring Service Providers are complying with all state and local regulatory contractor requirements (licensure, permitting, inspection) and trade standards; oversee Field compliance activities, such as jobsite Quality Audits and jobsite supervision.
  • Perform all duties necessary to attain and/or maintain specific trade licenses on behalf of THD, such as take state regulated exams and complete continuing education requirements.
  • Primary decision-maker regarding resolution of customer complaints related to THD Services installations, inlcuding authority to approve customer satisfaction mark-downs up to $1,000.
  • Meet with state and local officials and/or trade groups to discuss and/or resolve compliance issues
  • Perform ad hoc data analysis to identify areas of risk and/or non-compliance; report findings and propose solutions and suggested process improvements to Service Compliance


Direct Manager/Direct Reports:
  • Typically reports to Director National Services
  • No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).


Travel Requirements:
  • Typically requires overnight travel more than 50% of the time.


Physical Requirements:
  • Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).


Working Conditions:
  • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • Strong relationships with state and local regulatory agencies and/or trade organizations.
  • Bachelors Degree
  • Intermediate skill in Microsoft Office Suite.


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 6


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • None


Preferred Leadership Experience:
  • None


Certifications:
  • Must hold or be able pass exams to hold specified trade Contractor licenses, such as General Contractor, Master Plumber, HVAC Contractor, Electrical Contractor, etc.


Competencies:
  • Ability to pass any state/county/city regulated trade exams within a specified region
  • Ability to effectively manage Service Provider performance to ensure full compliance with regulatory law and their Service Provider Agreement
  • Effective interpersonal skills as evidenced by the ability to develop relationships and perusade others to resolve problems, change people's minds and directly produce customer satisfaction.
  • Ability to perform data analysis and derive meaningful conclusions.
  • Ability to develop and implement process improvements and resolve complex issues

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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