Services Engineer II - Network/Routers/Switches/Firewalls (MSP)Salary: Starting at $90,000 Annually **On-call rotation required
*** Must live in the Greater Phoenix, AZ area and be willing to come into the office 1-2x a week if needed
As a Services Engineer II - Network (MSP), you will...- Assist with support and configuration of MSP client network equipment
- Contribute to the creation and maintenance of documentation relating to client environments.
- Utilize network monitoring tools and alerting for troubleshooting.
- Assist with professional services network projects
- Effectively work with multiple external clients on various projects, systems, and demands
- Creating and reading network diagrams and other knowledge base documentation
- Troubleshoot networking (route/switch) and firewall issues
- Handle escalations from and provide guidance to other team members
- Drive tickets to closure meeting SLAs and client expectations
- Perform on-call support duties on a rotating basis
- Other duties as deemed necessary by management
Required Knowledge, Skills, and Abilities...- 3+ years required experience with network router/switch/firewall setup, implementation, and configuration
- 1+ year of MSP, or similar client facing industry, experience highly preferred
- The ability to adapt and learn quickly
- Possess the ability and desire to develop relationships with clients and internal staff
- Follow process and identify possible improvements
- Ensure proper time management skills
- Have exceptional written and verbal communication skills
Here are the Must Have Technical Qualifications... Experience troubleshooting and configuring firewalls, routers, and switches:
- Fortinet - required
- Cisco and Cisco Meraki - required
- SonicWALL - required
- Palo Alto - required
- Ruckus - great to have
- Arista - great to have
- HP - great to have
Knowledge and experience with advanced networking principles.
- VLAN Design and Theory
- Routing Design and Theory
- OSI Model
