Where is the work:
Virtual

What you will do:
• Function as Operations leader for the services and contracting revenue streams, providing the leadership for all activities with internal and external customers.
• Lead contracting operations team to execute projects after customer acquisition, including order validation, order entry, order follow up, customer inquiry, engineering, submittals, service operations, project management, technical support, warranties, claims, and resource allocations.
• Develop and execute overall strategy for the services and contracting organization.
• Responsible for overall contracting and service organization's financial performance and associate engagement.
• Responsible for delivering business results and developing a high performing, highly engaged culture.
• Develop team leaders and coach to establish required skill sets, talents, and capabilities.
• Maintain customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
• Collaborate across the Life Sciences organization to identify opportunities to improve customer experience and increase market share

What you will bring:

• Bachelor's degree required, MBA or graduate degree preferred
• A minimum of 8+ years experience in leadership roles in service and/or contracting operations
• Commitment to building and leading a highly engaged team of operations professionals focused on customer experience, growth, and career advancement
• Experience in transforming operations systems and processes to drive efficiency and improved customer experience
• Solid financial acumen and business communications skills
• Growth mindset to collaborate with the Life Science Solutions leadership team to establish and execute strategies to deliver profitable growth

Competencies:

Driven to succeed: Proven ability to provide strategic focus and prioritization to ensure team success. Self-starter and connector/team player successful at maintaining high-level business relationships that produce high growth results-oriented teams in a matrixed environment.

Customer - centric: Strong collaborator and effective communication driving aligned strategy and sales direction/priorities both internally and externally. Able to develop and maintain lStrong negotiation skills and business acumen: able to assert ideas and persuade end users, financial buyers, executive stakeholders in areas of price negotiations, contract terms, product configurations.

Change Management & Adaptability: Demonstrates flexibility in leadership style and approach being open to change and new information; adapts behavior and work methods in response to new information, changing conditions or unexpected obstacles. Detail oriented and acts with urgency.

Financial Acumen: Leads team leveraging analytical acumen and data intelligence to accurately assess and adjust sales priorities, compensation considerations, and levers to clearly articulate strategic direction for sales teams to achieve quarterly goals.

Annual Base Salary Range or Hourly Base Pay Range:
$198,993.33 - $302,400.00
Compensation Type:
Salary
Incentive Eligible:
Yes
Sales Commission Eligible:
No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs.