Job Summary
We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role requires deep technical expertise, strategic thinking, and a strong focus on driving digital transformation through the ServiceNow platform. The consultant will provide technical leadership across ServiceNow implementations, integrations, platform enhancements, and solution architecture while collaborating closely with stakeholders and development teams.
Key Responsibilities
• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to consultants and developers.
• Customize and configure ServiceNow applications using platform best practices while maintaining platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews and performance tuning while ensuring adherence to security and compliance standards.
• Stay current with ServiceNow releases and recommend platform enhancements.
• Support pre-sales activities, including solution development, demonstrations, and proposal development.
• Collaborate with client and development teams during onsite engagements and project delivery activities.
Required Qualifications
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience with ServiceNow platform development and administration.
• 2+ years of experience delivering successful ServiceNow implementations in enterprise environments.
• Strong understanding of ServiceNow architecture and data models.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Ability to obtain and maintain a Top Secret security clearance and CAC eligibility.
Preferred Qualifications
• Experience leading complex ServiceNow implementations across multiple modules.
• Experience supporting ServiceNow solution architecture and technical consulting engagements.
• Experience working directly with client stakeholders and distributed development teams.
Certifications
• Required for Junior level: ServiceNow Certified System Administrator (CSA), at least one Certified Implementation Specialist (CIS) certification, and Certified Application Developer (CAD).
• Required for Intermediate level: ServiceNow Certified System Administrator (CSA), at least two Certified Implementation Specialist (CIS) certifications, and Certified Application Developer (CAD).
• Required for Senior level: ServiceNow Certified Application Specialist (CAS), at least three Certified Implementation Specialist (CIS) certifications, and Certified Application Developer (CAD).
