Required Skill & Qualifications:

Serve as the ServiceNow Technical Architect who will assist the team and client in planning, platform technical advisory and guidance.

Maintains the stability and usability of the platform across production and non-production environments

Performs application maintenance to include performance monitoring and error identification and remediation

Provide ServiceNow Platform and product technical subject matter expert (SME) assistance.

Leads upgrade planning and execution

Manage instance security: user/group access, administration, access control lists. etc.

Provides configuration assistance to developers

Collect product and service requirements from business stakeholders to align ServiceNow functionalities with enterprise needs.

Design and communicate Technical Architecture Blueprint based on capability and technical requirements to align to business outcomes.

Agree and confirm with Client the technical design and integration requirements for the required integration of system interfaces.

Manage system documentation, runbooks and knowledge articles.

ITSM, ITOM, HRSD, CSM, SecOps, IRM, SPM

Roles & Responsibilities

Design end-to-end ServiceNow solutions across modules (ITSM, ITOM, HRSD, CSM, SecOps, IRM, SPM)

Define technical architecture, data models, integration patterns, and customization strategy

Ensure compliance with ServiceNow best practices and out-of-the-box-first principles

Establish development standards, coding guidelines, and architectural guardrails

Review and approval:

Custom apps

Script includes

Integrations

Complex workflows & automation

Ensure upgrade-safe, maintainable solutions

Architect and guide integrations using:

REST/SOAP APIs

MID Server

Spokes & Integration Hub

Event-driven / async patterns

Ensure data consistency, security, and performance

Security & Compliance

Leadership & Mentoring

Salary Range: $80,000 - $130,000 a year
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