Req ID: 383159

We are currently seeking a ServiceNow - Sr Technical Architect - ITOM to join our team in Plano, Texas (US-TX), United States (US).

Role Overview:

NTT DATA is seeking a dynamic and experienced ServiceNow Technical Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

Key Responsibilities:

Advisory & Strategic Consulting

- Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
- Develop platform roadmaps aligned with business goals and technical priorities.
- Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
- Design and implement governance models, KPIs, and process improvement frameworks.
- Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
- Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation & Platform Expertise

- Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
- Perform health scans, technical debt analysis, and platform scalability assessments.
- Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
- Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development

- Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
- Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
- Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications:

- 7+ years of hands-on ServiceNow experience across multiple modules.
- Proven track record in advisory consulting and technical delivery.- 3+ Years

- Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. .- 3+ Years
- Experience in proposal writing, SOW creation, and client presentations. - 2+ Years
- Demonstrated ability to lead client workshops and translate business processes into technical solutions. -.2+ Years

- Mandatory Certifications by Level

- Senior - ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
- Excellent communication and stakeholder engagement skills.

Why Join Us:

- Be part of a high-impact team driving digital transformation across industries.
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Collaborate with experts in advisory, architecture, and delivery.
- Enjoy a flexible, remote-friendly work environment with growth opportunities.