Req ID: 389199 We are currently seeking a ServiceNow - Sr Business Process Consultant to join our team in Any, Texas (US-TX), United States (US). ServiceNow Sr. Business Process Consultant Location: Remote (occasional travel as needed) Work Authorization: U.S. Citizen; must reside and work within the U.S. Role Overview NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant with strong Business Analyst capabilities. This dual-role position is ideal for a professional who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The successful candidate will serve as a trusted advisor to clients, helping optimize ServiceNow implementations through process alignment, requirements gathering, stakeholder engagement, and organizational change support. Key Responsibilities Business Process Consulting • Lead functional discovery sessions and process workshops to define client-specific business process solutions. • Advise clients on ServiceNow implementation best practices across ITSM, ITOM, HRSD, CSM, and other modules. • Develop process workflows, workshop presentations, training materials, and other client-facing collateral. • Partner with IT leaders and process owners to drive organizational readiness and solution adoption. Business Analysis • Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities. • Develop and maintain end-to-end process flows and perform gap analyses to support solution design. • Create and execute test plans, facilitate User Acceptance Testing (UAT), and support go-live activities. • Conduct client training sessions and develop user-friendly job aids to support platform adoption. Client Engagement & Delivery Support • Serve as the primary business liaison and trusted advisor throughout the project lifecycle. • Facilitate stakeholder demonstrations and provide solution-focused recommendations to improve process efficiency. • Collaborate with project leadership to ensure alignment between business objectives and technical solutions. Qualifications • 5-7 years of ServiceNow consulting experience with hands-on expertise across multiple ServiceNow modules. • 5+ years of business analysis experience, including requirements gathering, process mapping, and stakeholder engagement. • Proven ability to facilitate client workshops and translate business needs into actionable solutions. • 1-2 years of experience leading business process consulting engagements. • 1-2 years of experience working within Agile environments and supporting Scrum teams. • Strong communication, presentation, and stakeholder management skills. Required ServiceNow Certifications Junior Level • Certified System Administrator (CSA) • At least one Certified Implementation Specialist (CIS) certification Intermediate Level • Certified System Administrator (CSA) • At least one Certified Implementation Specialist (CIS) certification Senior Level • Certified System Administrator (CSA) • One or more Certified Implementation Specialist (CIS) certifications • Industry-recognized certifications • ITIL Foundation Certification Preferred Skills • Experience with large-scale ServiceNow transformation initiatives. • Strong understanding of IT Service Management (ITSM) and related business processes. • Experience supporting enterprise-level ServiceNow implementations. • Ability to work independently in a remote consulting environment while managing multiple client stakeholders.