OverviewGovCIO is currently hiring for a remote ServiceNow Solutions Architect to support the US Courts. This position is based out of San Antonio and is full remote.
Responsibilities
- Lead the architectural design and roadmap for the ServiceNow platform
nd other modules
- Collaborate with business stakeholders to gather and analyze requirements.
- Translate business requirements into scalable and secure technical solutions aligned with enterprise standards
- Serve as the primary technical liaison for ServiceNow architecture, integrations, and data model strategy
- Establish and enforce platform governance, development standards, and best practices
- Oversee the configuration, customization, and deployment of ServiceNow applications
- Prepare architecture documentation, technical roadmaps, and design specifications
- Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines
- Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives
- Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks
- Conduct platform performance reviews and ensure system reliability, scalability, and security
- Optimize platform performance and troubleshoot complex technical issues
- Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators
- Stay updated of ServiceNow releases, new capabilities, and emerging platform best practices
- Evaluate new ServiceNow features and recommend platform improvements
Qualifications
- Bachelor's with 12+ years of ServiceNow experience (or commensurate experience)
- 7 years of ServiceNow experience, with at least 3 years of architectural or lead design responsibility
- Deep expertise in ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), ITAM, CMDB, SPM or others
- Strong understanding of ServiceNow data architecture, workflow engines, scripting (JavaScript/Glide), IntegrationHub, Flow Designer, Service Portal and UI Builder, and integration frameworks
- Experience with platform governance, solution review, and enterprise-scale implementation
- Proven experience architecting integrations using REST, SOAP, MID Server, or ETL tools
- Strong documentation, communication, and stakeholder engagement skills
- Clearance Required: Ability to maintain a Public Trust clearance
Posted Salary RangeUSD $108,310.00 - USD $150,000.00 /Yr.
