ServiceNow Solution Architect / Technical Lead
RGP is seeking a Solution Architect / Technical Lead to join our rapidly growing ServiceNow Practice. In this role, you will serve as a trusted advisor and technical leader, helping clients define platform strategy, architecture, and implementation approaches that maximize business value from their ServiceNow investment.
As a Solution Architect/ Technical Lead, you will lead solution design and technical governance across complex ServiceNow engagements while partnering with executive stakeholders, business leaders, and delivery teams to deliver scalable, sustainable, and outcome-driven solutions. You will also contribute to the growth of our ServiceNow Practice through thought
leadership, mentoring, solution innovation, and support of strategic client pursuits.
Base Pay Range: $150,000 - $175,000
Other Compensation: Incentive Compensation
What You Will Work On
Client Advisory, Solution Architecture, Technical Lead
- Serve as the lead Solution Architect / Technical Lead for ServiceNow transformation initiatives across multiple products and platform capabilities.
- Advise clients on ServiceNow platform strategy, architecture, roadmap planning, governance, and adoption best practices.
- Lead discovery sessions, architecture workshops, and solution design activities with business and technical stakeholders.
- Translate business requirements into scalable solution architectures aligned to ServiceNow best practices and platform capabilities.
- Develop architecture roadmaps that support both immediate project objectives and long-term platform maturity.
- Provide guidance on platform governance, technical standards, integrations, security, and extensibility.
Delivery Leadership
- Own the overall technical architecture and solution design for ServiceNow implementations.
- Provide technical leadership to architects, developers, business process consultants, and project managers throughout project delivery.
- Review and approve technical designs, integrations, data models, custom applications, and platform configurations.
- Ensure technical deliverables are complete, consistent, high quality, and aligned with client business outcomes.
- Identify technical risks and provide recommendations to mitigate delivery and operational challenges.
- Collaborate with ServiceNow product teams and partners as needed to address complex solution requirements.
Innovation & Practice Development
- Champion adoption of emerging ServiceNow capabilities, including AI-powered solutions, Now Assist, AI Search, Agentic AI, Workflow Automation, App Engine, UI Builder, and future platform innovations.
- Contribute to the development and maintenance of architecture standards, implementation methodologies, accelerators, and reusable assets.
- Mentor and coach architects, technical leads, and consultants to advance technical excellence across the practice.
- Develop thought leadership content, best practices, and solution frameworks that strengthen RGP's ServiceNow capabilities.
Business Development Support
- Partner with sales and practice leadership to support client pursuits, workshops, solutioning sessions, estimates, ROMs, proposals, and Statements of Work.
- Present solution recommendations and architecture strategies to executive and technical audiences.
- Articulate the business value of ServiceNow capabilities and platform investments to prospective and existing clients.
What You Will Bring
ServiceNow Experience
- 5+ years of experience designing and implementing ServiceNow solutions in a client-facing consulting environment.
- Demonstrated experience serving as a Solution Architect, Technical Architect, or Technical Lead on enterprise ServiceNow implementations.
- Deep understanding of ServiceNow platform architecture, development practices, governance, and implementation methodologies.
- Experience architecting solutions across four or more ServiceNow product areas, including:
- IT Service Management (ITSM)
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Customer Service Management (CSM)
- HR Service Delivery (HRSD)
- Strategic Portfolio Management (SPM)
- App Engine
- Employee Center
- AI and Automation capabilities (NowAssist, Moveworks, etc)
Technical Expertise
- 6+ years of enterprise application consulting, architecture, or software engineering experience.
- Strong understanding of:
- Service-oriented architecture and integration patterns
- REST and SOAP web services
- APIs and data integrations
- Relational databases and data modeling
- Security and application architecture best practices
- Cloud technologies and SaaS/PaaS platforms
- Experience designing enterprise integrations with cloud and on-premise systems.
- Understanding of Agile delivery methodologies and modern software development practices.
Certifications
- Current ServiceNow Certified System Administrator (CSA) certification required.
- Three or more ServiceNow Certified Implementation Specialist (CIS) certifications required.
- Commitment to maintaining certifications and pursuing advanced architect learning paths.
- Certified Technical Architect (CTA) certification or active pursuit of CTA preferred.
Consulting & Leadership Skills
- Proven ability to lead architecture discussions with both executive and technical stakeholders.
- Ability to connect platform capabilities to measurable business outcomes and strategic objectives.
- Strong consulting mindset with experience influencing technical decisions through options analysis, recommendations, and risk assessment.
- Excellent communication, presentation, and facilitation skills.
- Demonstrated ability to build trusted client relationships and leadcross-functional teams.
- Strong mentoring, coaching, and leadership capabilities.
- Ability to thrive in a fast-paced consulting environment while managing multiple priorities.
Preferred Qualifications
- Experience with ServiceNow App Engine and custom application development.
- Experience with UI Builder, Workspace technologies, and Next Experience.
- Experience with ServiceNow AI, Now Assist, AI Search, and automation capabilities.
- Knowledge of JavaScript and modern web technologies.
- Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
- Experience across multiple industries including Financial Services, Healthcare, Manufacturing, Public Sector, or Technology.
What You Can Expect
- An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
- Compensation commensurate with your qualifications, experience, and other factors, including geographic location, market and operational factors.
- Total Rewards based on eligibility include: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off, Paid Holidays and Paid Sick Time (in geographies where legally required).
