Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Serve as a Senior Business Analyst supporting the Platforms - ServiceNow team.

• Partner with business stakeholders, technical teams, and cross-functional partners to gather, analyze, and document business requirements for ServiceNow-related initiatives.

• Translate business needs into clear user stories, process flows, acceptance criteria, and functional specifications.

• Support the design, implementation, and enhancement of ServiceNow solutions across the platform.

• Facilitate workshops, interviews, and working sessions to identify opportunities for process improvement and system optimization.

• Analyze current-state and future-state processes to recommend efficient, scalable solutions.

• Work closely with developers, product owners, and QA teams to ensure requirements are understood and delivered effectively.

• Assist with testing activities, including test planning, execution support, and validation of delivered functionality.

• Maintain documentation and help ensure project deliverables are aligned with business goals and technical standards.

What You Will Need:

• Bachelor’s degree in Business, Information Technology, Computer Science, or a related field, or equivalent experience.

• A MINIMUM of FIVE (5) years of experience as a Business Analyst, with at least THREE (3) years specializing in ServiceNow

• Proven experience working on several projects

• Strong understanding of business analysis methodologies, requirements gathering, and process documentation.

• Experience creating user stories, process flows, use cases, and acceptance criteria.

• Ability to communicate effectively with both business and technical audiences.

• Strong analytical, problem-solving, and organizational skills.

• Experience working in Agile or iterative delivery environments.

• Ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.

• Location: Washington DC/Metro area highly preferred due to client location - up to 25% travel to Guidehouse or client office

What Would Be Nice To Have:

• Direct experience with the ServiceNow platform and related modules.

• Familiarity with ITSM, ITOM, CMDB, or other enterprise service management processes.

• Experience supporting large-scale enterprise transformation or platform upgrade initiatives.

• Knowledge of testing, UAT coordination, or release management processes.

• Certification in Business Analysis, Agile, or ServiceNow-related disciplines.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus