This individual will work on solutions using ServiceNow products across ITxM, HRSD, CSM, FSM, Gen AI/Agentic AI, IRM, App Engine and industry specific solutions. The Lead
- is expected to develop, present TCS services capabilities and tailor-made solutions to address customers business requirements.
- should bring ServiceNow expertise, provide support to the customer throughout the sales process, including responding to RFIs, RFPs and proactive deal engagements.
- would strategically be involved throughout the sales cycle, especially delivering value pitches to business executives.
Responsibilities: - Drive sales and solution activities, solution designing, and project planning
- Contribute to project strategy and deliverable planning
- Develop solutions to address business problems using proven methods, tools including validating solution with cross technology SMEs as applicable
- Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
- Evolve business solutions, articulate as appropriate to client audiences
- Provide product demos and support proof of concepts as required
- Communicate how the engagement impacts risks, business objectives, and quality goals to guide the work of others
- Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition from the sale phase to the delivery phase
- Develop and share reusable assets that can be readily applied to new opportunities
Required Skills: - 10 or more years of overall IT experience with 3 years of experience in ServiceNow presales.
- Experience in ITxM, CMDB, CSDM and Discovery
- Exposure to HRSD, CSM, FSM, IRM Gen AI, Agentic AI and other industry specific solutions
- Technical knowledge in the following areas: ServiceNow Platform, workflows, Integrations
- ServiceNow implementation experience
- Knowledge of ServiceNow Managed Service Provider (MSP) model and ServiceNow Licensing.
- ServiceNow certified along with pre-sales accreditations, (Required: CSA/CIS, Preferred: CAD/CMA).
- Able to mentor, build teams, work in a team, work independently.
Soft skills: - Good oral and written communication skills
- Ability to proactively propose alternate solutions to the customer as and when needed
- Good organizational and inter-personal skills to communicate with business stakeholders
- Self-driven, motivated and results orientated
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Travel: Willingness to travel as necessary
Salary Range: $180,600-$237,200 a year
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