The Travelers Companies, Inc

Senior Lead Experience Design - Bond and Specialty -Surety

The Travelers Companies, Inc • $120K — $198K *
Hartford, CT 06106In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent work experience.
  • 6+ years of related experience in UX/experience design.
  • Deep expertise in UX research, strategy, and delivery.
  • Demonstrated leadership skills in guiding design teams.
  • Strong knowledge of AI-enabled product design and accessibility.

Responsibilities

  • Lead research and design for high-impact initiatives.
  • Develop and communicate design vision and strategy.
  • Conduct user research and usability testing to generate insights.
  • Collaborate with cross-functional teams to integrate human-centered design.
  • Drive the application of accessibility standards in design work.
  • Mentor team members and foster a growth mindset in the design practice.
  • Stay updated on design trends and share knowledge within the organization.

Benefits

  • Health insurance from day one for employees and eligible family members.
  • 401(k) matching contributions and a fully funded Pension Plan.
  • Minimum of 20 days of Paid Time Off annually plus 9 paid company holidays.
  • Wellness program offering tools and resources for mental health and well-being.
  • Encouragement of community involvement through volunteer programs and matching gifts.
Full Job Description
Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$120,400.00 - $198,700.00

Target Openings

1

What Is the Opportunity?

Travelers' Experience Design (XD) team creates best-in-class experiences for our customers, agents, employees, and partners. We're looking for a Senior Lead Experience Designer to join our Bond & Specialty Insurance (BSI) Experience Design team, supporting the One Surety Value Stream which includes Commercial Surety & Construction Services business area as we grow and transform.

In this role, you'll lead a small team of designers while personally driving research and design for high-impact initiatives - including a major business transformation and the integration of AI-enabled capabilities into cross-cutting experiences. You'll set experience vision and strategy, turn insights into action, and define, test, and implement product and service solutions. Applicants must be authorized to work for ANY employer in the US.The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.What Will You Do?
The Senior Lead Experience Designer provides domain expertise and design leadership within the One Surety Value Stream, shaping experience vision and strategy while collaborating with product, engineering, data, and business stakeholders to deliver unified, inclusive, and valuable experiences for customers, agents, and employees.
  • Provide domain expertise and design leadership across initiatives, supporting product and journey vision and strategy, mitigating risks, and informing organizational decision-making.
  • Lead the research and design of solutions for products and services by defining, creating, and improving models, concepts, and design elements (e.g., experience goals, journey maps, information architecture, scenarios, personas, interactions, content, visuals, etc.) guided by established design objectives, principles, and standards.
  • Plan and execute qualitative user research and usability testing; lead strategic synthesis and insights generation; analyze and communicate results and recommendations to stakeholders.
  • Guide collaborative activities with end users, business and technology partners, and outside partners, integrating a human-centered focus informed by research-based insights and design exploration.
  • Communicate design direction and rationale clearly; solicit and synthesize feedback; lead prioritization.
  • Drive the application of accessibility standards including WCAG and Travelers Digital Accessibility Policy, integrating inclusive design principles and demonstrating familiarity with accessibility testing tools such as Axe, and screen readers.
  • Apply the Travelers Design System and Agile methodology, demonstrating and leading design phases using the Human-Centered Design Double Diamond approach.
  • Leverage experience strategy and design to enhance business outcomes; identify missed opportunities and areas where experiences no longer align with goals, influencing strategic direction and improvements.
  • Identify and advocate for the adoption of improved tools, methods, and processes within the XD practice.
  • Provide day-to-day guidance and leadership to a small team of designers across the One Surety Value Stream, without formal HR or performance management responsibility.
  • Mentor and coach XD team members to support their advancement; contribute to team and practice development, grow leadership capacity, and help attract top design talent.
  • Ensure all design work is aligned with brand guidelines and standards, maintaining a high bar for quality and consistency across projects.
  • Manage multiple projects simultaneously, and prioritizing tasks to meet deadlines.
  • Stay current on industry trends and best practices in experience design and apply them to advance the practice.
  • Actively participate in and contribute to Experience Design Community events, sharing knowledge across value streams and the broader enterprise to advance design practices.
  • Continuously learn and mentor others in adopting emerging tools, methods, and processes; embody a growth mindset and actively seek personal development of leadership skills.
  • Perform other duties as assigned
What Will Our Ideal Candidate Have?
  • Deep experience in UX/experience design, including research, strategy, and end-to-end delivery
  • Demonstrated ability to lead designers and influence cross-functional partners
  • Strong design thinking and ability to work across complex, multi-channel environments
  • Excellent communication and stakeholder presentation skills
  • Strong knowledge with AI-enabled product design

Strong knowledge of most of the following, with proficiency in application of three or more:
  • Design research
  • Information architecture
  • Interaction design
  • Visual design
  • Service design
  • Presentation and communication
  • Collaboration and facilitation skills
  • Prototyping
  • Accessibility
  • WCAG 2.1
  • Figma Make
  • Claude Code
  • Claude Design
  • Facilitator of workshops
  • Usability testing
  • Design Systems


What is a Must Have?
  • Bachelor's degree or its equivalent in work experience.
  • Six years of related experience.


What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.


To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

Stay Connected

Keep up to date with the latest news, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at The Travelers Companies, Inc.

Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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